SiteOne Landscape Supply · 3 hours ago
Customer Service Representative I
Roswell, GA
Full-time
Onsite
Entry Level
1+ years expSiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. The Customer Service Representative will be a key point of contact for stores and online ordering to ensure quality and accuracy of orders and transfers.
AgricultureReal Estate
Responsibilities
Set up Retail and Contractor Accounts in UE
Provide help to outside customers and internal customers to triage accounts that are not set up properly
Answer 1-800-SiteOne customer calls and be able to provide help for topics which include, Key metrics, Claims Resolution Time, Customer Survey Results, and Claims Reduction, Website Issues, Website functionality
Understand OKTA, Hybris, UE, Sendgrid, Service Now, as to what is required for online accessWork on all projects that are assigned to our department
Process Credit Card refunds
Process order returns
Navigate Shopify
Able to train customers on SiteOne.com
Qualification
Required
1-3 years of customer service or retail sales experience
Strong Customer Service mentality
Must have excellent communication skills
Bilingual: Spanish Required
High school diploma or equivalent
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED
Preferred
1-2 years SiteOne product knowledge is preferred
Benefits
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
DailyPay available!
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
Company
SiteOne Landscape Supply
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brianna Gonzalez, PHR SHRM-CP
Division HR Business Partner - West
David E. Black
Chief Information Security Officer (CISO)
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