NAVWAR · 2 days ago
Operations Lead - Wireless Network (Network Engineer)
Quantico, VA
Full-time
Onsite
Senior Level
5+ years expNAVWAR is looking for an Operations Lead - Wireless Network to join their team supporting the Marine Corps Community Services. The role involves network administration and operational support for wireless technologies, including configuration, deployment, monitoring, and maintenance, along with managing IT trouble tickets and providing exceptional customer service.
GovernmentNon Profit
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as Wireless Network Engineer and will be responsible for network administration and operational support for wireless technologies including configuration, deployment, monitoring, and maintenance as well as rotating 24/7 on call support
Candidate will work with functional groups and vendors to assess technologies, develop technical solutions for our environment and execute approved changes
Key responsibilities include providing operational support for the Marine Corps Community Services (MCCS) Enterprise Network wireless technologies via monitoring, configuration, maintenance, designs, inventory control and on call support
Assisting with wired network operational support
Maintaining configuration management control in accordance with defined standards, policies, and industry best practices
Complying with and ensuring security standards and policies for DoD and PCI are followed at all times
Assisting the Network Services Team, functional groups, vendors and managers to evaluate and select appropriate value-add solutions and innovations
Performing technology upgrades and engineering initiatives as assigned
Manages the flow of IT trouble tickets and creation of processes and procedures to ensure efficient and effective resolution of issues
Defines service levels
Creates and enforces escalation procedures to ensure service levels are maintained
Manages and maintains an effective and accurate call tracking system and operational center by proactively implementing system changes that accurately reflect shifts in procedural and business needs
Maintains solution database and regularly ensures it is up to date
As a lead delegates tasks effectively, manages workloads, and ensures deadlines are met without compromising quality
Provides guidance, sets priorities and provides mentorship by fostering a collaborative environment
Identifies opportunities to enhance team efficiency, implements best practices, and drives process improvements
Serves as the primary liaison between team members and upper management, ensuring transparency and timely information flow
Provides World Class Customer Service with an emphasis on courtesy
Assists customers and communicates positively in a friendly manner
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours
May travel to complete work assignments and conduct or attend conferences and meetings
Performs other duties as assigned
Qualification
Required
Bachelor's degree with 5 years of professional experience; or 3 years of related experience with master's degree; or 9 years of experience
Possess Cisco Certified Network Professional (CCNP) and CISSP (or IAT Level III equivalent or be able to achieve certification within 6 months of hire) certifications in accordance with DoD Manual 8570.01-M
Two (2) years demonstrated experience with wireless network solutions in a medium to large organization including design, configuration, deployment, operation, monitoring and troubleshooting
Configuration Management knowledge and discipline
Experience with documenting networks with spreadsheets, diagrams, etc
The ability to learn beyond formal training with a strong aptitude for delivering quality architectures
Motivated self-starter, with a demonstrated ability to work independently and manage multiple projects
Strong interpersonal skills with the ability to effectively communicate abstract concepts in verbal, written, and visual forms
Strong ability to understand client expectations and to resolve issues that may affect delivery
Basic knowledge and understanding of UNIX, MS Windows, Windows CE, Windows Mobile, Android and associated environmental technologies
As an authorized and privileged user of Department of Defense Information Systems must possess and retain the CISSP Certification, equivalent or higher as a condition of access, and must complete annual Information Assurance awareness training
This position has been designated as a position of trust. The incumbent must be eligible for an Access National Agency Check and Inquiries (ANACI/ Tier 3) background investigation to satisfy IT Level II designation
Appointment and continued employment is subject to a favorable adjudication of the security investigation
Preferred
Wireless Cisco certification
Working knowledge of Cisco ISE and DNA
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
NAVWAR
NAVWAR's mission is to identify, develop, deliver and sustain information warfare capabilities and services that enable naval, joint, coalition and other national missions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Phipps
Deputy Chief Technology Officer
Malcolm Potts
Chief Of Staff and Chief Operating Officer, Fleet Readiness Directorate
Recent News
SlashGear.com
2025-04-24
2023-04-08
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