IES Communications · 3 hours ago
Claims Manager
Sugar Land, TX
Full-time
Onsite
Senior Level
7+ years expIES Communications is a national provider of industrial products and infrastructure services. The Claims Manager is responsible for overseeing and administering all insurance claims on a national level while serving as the primary liaison between the company and insurance carriers to ensure timely resolution of claims and support risk mitigation strategies.
Information and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Manage the full lifecycle of insurance claims, including general liability, workers' compensation, auto liability, and property claims, from initial report through resolution or closure
Serve as the primary point of contact with insurance carriers, third-party administrators (TPAs), and adjusters to ensure claims are handled efficiently and in accordance with policy terms
Collaborate with business units to make sure TPA and/or insurance company assigned adjusters get all the documentation & information they need to effectively and efficiently manage and adjust claims, negotiate settlements, and resolve disputes
Investigate and evaluate claims to determine liability exposure, reserve adequacy, and settlement recommendations; escalate high-exposure matters to senior leadership as appropriate
Coordinate with outside counsel on litigated claims, including monitoring case progress
Develop and maintain claims documentation standards, ensuring accurate and complete records in the claims management system for audit, reporting, and regulatory compliance purposes
Prepare and present regular claims reports and analytics to senior management, including loss runs, trending data, reserve summaries, and key performance metrics
Partner with the safety team to manage claims and assist in identifying opportunities for claims risk mitigation and loss prevention across all operating subsidiaries
Ensure compliance with state-specific workers' compensation regulations and reporting requirements across all operational jurisdictions
Support the annual insurance renewal process by compiling loss data, responding to underwriter inquiries, and participating in carrier meetings as needed
Assist in collecting, compiling, and submitting renewal information and renewal applications to insurance broker for all policy renewals
Assist with subrogation recovery efforts and coordinate with carriers to maximize recoveries on applicable claims
Stay current on industry trends, regulatory changes, and best practices in claims management within the construction and electrical contracting sectors
Qualification
Required
Bachelor's degree preferred but not required, in Risk Management, Business Administration, Insurance, or a related field
Minimum of 7-10 years of progressive experience in claims management, with a focus on workers' compensation and general liability claims
Demonstrated experience managing claims in a construction, preferably with subcontractors within commercial, industrial and residential electrical contracting, and/or industrial services environment
Experience coordinating with outside counsel on litigated matters
Proven track record of managing claims across multiple states and jurisdictions with varying regulatory requirements
Analytical Thinking: Ability to evaluate complex claims, assess liability exposure, and make sound recommendations based on available facts and data
Attention to Detail: Strong organizational skills with a commitment to accuracy in documentation, reporting, and compliance matters
Communication: Excellent written and verbal communication skills, with the ability to convey complex claims issues clearly to internal stakeholders, carriers, and legal counsel
Negotiation: Skilled in negotiating claim settlements and managing discussions with adjusters, claimants, and attorneys to achieve favorable outcomes
Judgment and Decision-Making: Ability to exercise sound judgment in high-pressure situations, balancing business objectives with legal and financial considerations
Collaboration: Proven ability to work cross-functionally with Safety, HR, Legal, Operations, and Finance teams to drive claims resolution
Time Management: Capacity to manage a high volume of claims and competing priorities while meeting deadlines and service expectations
Adaptability: Comfortable navigating a fast-paced, multi-state environment with evolving regulatory requirements and business needs
Integrity: Demonstrated commitment to ethical conduct, confidentiality, and compliance with company policies and legal standards
Business Acumen: Understanding of how claims outcomes impact overall business performance, insurance costs, and operational risk
Preferred
Experience with self-insured or high-deductible insurance programs
Experience with captive insurance arrangements
Familiarity with OSHA regulations, safety compliance, and workplace injury prevention programs
Prior experience in a multi-subsidiary or decentralized corporate structure
Knowledge of subrogation processes and recovery strategies
Experience supporting insurance renewal and underwriting processes
Experience with longshoremen's coverage and claims
One or more of the following certifications: Chartered Property Casualty Underwriter (CPCU), Associate in Insurance (AINS), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Associate in Claims (AIC)
Benefits
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Company
IES Communications
IES Communications is a provider of communications technology, systems, and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Palazzolo
Project Manager, FDC Operations
Recent News
Columbia West
2025-10-11
Company data provided by crunchbase