AcariaHealth · 18 hours ago
Provider Experience Manager
United States
Full-time
Remote
Mid Level
$23.23/hr - $39.61/hr
3+ years expAcariaHealth is part of Centene, a national organization transforming health care for communities. The Provider Experience Manager will serve as the single point of contact for the Medical Director’s Office, ensuring client satisfaction and managing account activities while collaborating with various departments.
Health CareHospitalMedical
Responsibilities
Serve as the single point of contact for the assigned Medical Director’s Office (MDO) for all account management activities
Provide direction and guidance to existing MDO related to any questions or issues
Maintain and expand strong relationships with MDO to support overall account management and operational needs
Assess and maintain client satisfaction by implementing action plans to uphold high levels of quality service, as directed by management
Collaborate with various departments to identify, investigate, and resolve MDO inquiries and escalations
Coordinate and identify training opportunities for the sales and operations departments to enhance performance and customer satisfaction
Assist Account Executives to identify and generate new sales opportunities within existing accounts to promote regional growth opportunities and assist with sales meetings with prospective MDOs
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Associate's degree in a related field or equivalent experience
3+ years of specialty pharmacy, insurance verification, or account management experience
Preferred
Advanced customer service skills
ScriptMed experience
Bilingual (English/Spanish)
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Company
AcariaHealth
AcariaHealth provides specialized care management services for patients with chronic conditions such as haemophilia and arthritis.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-20
2024-10-30
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