UC Davis Health · 6 hours ago
Patient Support Services Manager
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$8,533.33/mo - $16,866.67/mo
3+ years expUC Davis Health is dedicated to providing comprehensive healthcare services, and they are seeking a Patient Support Services Manager to lead operational, administrative, and fiscal functions across various support teams. This role will ensure compliance with healthcare standards and advance patient-centered care initiatives while managing multidisciplinary teams and resources.
AssociationCommunitiesEducationHealth CareHospital
Responsibilities
40% - Leadership, Management, and Supervision
25% - Patient Safety, Behavioral Health, and Mobility Operations
10% - Teaching, Safety Training, and Staff Development
10% - Fiscal, Quality, Safety, and Regulatory Oversight & Analytics
10% - Resource Stewardship, Communication, and Interdepartmental Collaboration
5% - Relational Leadership, Professional Growth, and Change Management
Qualification
Required
Obtain an American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR within 3 months of employment and maintains current
Bachelor's degree in related area and / or equivalent experience / training
At least three (3) years of recent management experience
Demonstrated leadership in managing multidisciplinary teams within high-acuity behavioral health, medical-surgical, and operational healthcare environments, including personnel management, administrative coordination, and fiscal oversight
Strong knowledge of behavioral health principles and safe patient handling practices, including crisis intervention, de-escalation, trauma-informed care, body mechanics, ergonomics, and injury prevention strategies
Ability to interpret and apply regulatory and compliance standards, including Joint Commission, CMS, state regulations, patient rights, workplace violence prevention requirements (e.g., CPI), and organizational safety policies
Skills and abilities to oversee complex, centralized operations, including patient transport services and familiarity with Epic Transport/Grand Central or similar operational and dispatch systems
Excellent communication, collaboration, and conflict resolution skills, with the ability to partner effectively with nursing, psychiatry, security, ancillary services, and administrative leadership
Strong analytical and problem-solving abilities to interpret operational and financial reports, develop staffing and budget forecasts, utilize data for program evaluation, and drive performance improvement initiatives
Ability to organize, prioritize, and coordinate services across multiple units and shifts in a fast-paced, 24/7, high-volume healthcare environment while meeting deadlines and maintaining service quality
Knowledge of human resources policies, labor relations, and performance management, including experience working within collective bargaining environments and applying employee relations and appraisal methods
Demonstrated innovation and change management skills, with the ability to lead teams through evolving workflows, technology implementations, and organizational priorities
Preferred
University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.)
University-provided training and testing Code Blue Training
University-provided training and testing Nonviolent Crisis Intervention Training
University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting
University-provided training and testing Restraint Use and Application
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.
Company
UC Davis Health
UC Davis Health is improving lives and transforming health care by providing excellent patient care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.86MKey Investors
Department of Cannabis Control
2023-04-25Grant· $0.86M
Leadership Team
David Lubarsky
CEO, UC Davis Health and Vice Chancellor for Human Health Sciences
Thomas Nesbitt
Senior Advisor to Vice Chancellor and CEO
Recent News
2025-12-18
2025-12-18
Company data provided by crunchbase