Peoples National Bank, N.A. · 18 hours ago
Customer Care Agent
Mt. Vernon, Illinois
Full-time
Onsite
Entry Level
$0/yr - $17/yr
1+ years expPeoples National Bank is a local community bank that has been serving customers since 1909, seeking innovative and customer-service minded individuals. The Customer Care Agent role involves providing exceptional service support for banking services and teller transactions while maintaining confidentiality and security of customer information.
BankingFinanceFinancial Services
Responsibilities
Provides exceptional service support for banking services and teller transactions
Resolves customer requests through proficient use of the system tools
Provides an exceptional customer experience during the interaction
Adheres to regulatory scripting and customer protocol, as prescribed
Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs
Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies
Qualification
Required
High School diploma
Minimum of one year experience in a teller/customer service role (in a financial institution)
Preferred
Excellent customer service skills
Excellent communication (verbal, written and listening) skills
Proficient computer/keyboard skills
Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
Acute attention to detail
Effective decision making and problem-solving skill
Benefits
Competitive Salary
Medical Dental and Vision Insurance
Life and AD&D Insurance
Long Term Disability
AirEvac Membership
AFLAC Policies
Telemedicine
401k & Company Match
Invest in Company Stock
Discretionary Bonus
Company
Peoples National Bank, N.A.
Established in 1909, we take pride in providing high quality products and personal service to our customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Dolson
CEO
Kyle Gansauer
Chief Credit Officer
Company data provided by crunchbase