International SOS · 1 month ago
Project Manager-Travel Operations
Texas, United States
Full-time
Onsite
Senior Level
5+ years expInternational SOS is a company focused on travel-related services, and they are seeking a Project Manager for Travel Operations to lead and deliver travel initiatives. This role involves managing relationships with customers, clients, and external vendors while ensuring projects are completed on time and aligned with business goals.
MedicalNon ProfitRisk ManagementSocial AssistanceTravel
Responsibilities
Lead end-to-end project management for travel initiatives, including planning, scheduling, execution, resource coordination, and risk management
Develop project documentation: requirements, project plans, user stories, status updates, and communication plans
Track progress using modern project management tools and methodologies
Manage scope, schedule, and budget changes using formal change control processes
Serve as day-to-day project contact for travel vendors, technology partners, and integration partners
Coordinate with external vendors during onboarding, contract execution, API/integration work, and service launches
Ensure vendor deliverables, SLAs, timelines, and technical requirements are met
Participate in vendor evaluations, RFP processes, pricing discussions, and performance reviews
Partner with the Group Product Director, Travel to support vendor negotiations and strategic partnership development
Act as the project liaison for clients, managing expectations and ensuring alignment throughout all project phases
Lead client-facing communications including requirements gathering, solution walkthroughs, readiness updates, and issue resolution
Ensure customer needs are translated into functional and technical project requirements
Manage client onboarding, service rollout, training coordination, and post-launch support
Work closely with Service Delivery to address customer experience needs and operational challenges
Partner with Engineering and Digital teams on API integrations, platform enhancements, booking tools, and system upgrades
Translate business needs into technical specifications, test plans, and acceptance criteria
Coordinate user acceptance testing (UAT), defect tracking, and production deployment activities
Collaborate with operational leaders to improve processes, workflows, SLAs, and service efficiency
Support product enhancements and travel program updates
Use data analytics to support pricing, vendor performance, booking patterns, and customer behavior insights
Provide project support to Training and QA teams during new service rollouts
Qualification
Required
5+ years of project management experience, ideally in travel, hospitality, or technology
Experience managing vendors and external partners
Experience leading client-facing projects with enterprise or premium clients
Hands-on experience using PM technologies such as Jira, Smartsheet, Microsoft Project, or similar
PMP Certification
Bachelor degree required
Ability to communicate in English (verbally and written) in a polished and professional manner is required
Strong proficiency with project management tools such as Jira, Confluence, Asana, Smartsheet, Microsoft Project, Monday.com, or similar
Ability to build dashboards, track KPIs, manage dependencies, and produce clear stakeholder reports
Experience with Agile, Scrum, Kanban, and hybrid PM environments
Excellent vendor management skills, including onboarding, performance tracking, contract deliverables, and SLA oversight
Ability to manage client expectations, facilitate meetings, and communicate project status clearly
Strong negotiation, relationship-building, and conflict-resolution skills
Highly organized and detail-oriented; able to handle multiple projects at once
Strong analytical skills with ability to interpret operational and financial data
Ability to understand technical requirements, system integrations, and travel booking platforms
Strong written and verbal communication skills for both technical and non-technical audiences
Ability to lead cross-functional teams without formal authority
Comfortable collaborating in a multicultural, global matrix environment
Knowledge of Global Distribution Systems (Sabre, TravelPort, Amadeus)
Familiarity with TMC operations, preferred travel partners, booking tools, and luxury travel services
Experience with B2B or B2B2C travel technology is a strong plus
This position is a travel position
Must have a dedicated, quiet, and private workspace free from distractions
Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset
Reliable high-speed uninterrupted internet connection meeting minimum company standards
Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment
Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members
May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies
Preferred
5+ years of travel industry experience preferred (TMC, travel agency, travel tech, operations, product, or partner management)
MBA or Master's Degree is a plus
Company
International SOS
International SOS is the world’s leading medical and travel security services company.
10001+ employees
H1B Sponsorship
International SOS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cobepa
2007-12-01Series Unknown
Leadership Team
Brian Cheah
Head of Commercial
Recent News
Computer Weekly
2025-10-27
2025-07-11
Company data provided by crunchbase