Main Street Direct · 22 hours ago
Incident Coordinator
Watertown, NY
Full-time
Onsite
Entry, Mid Level
2+ years expMain Street Direct is seeking an Incident Coordinator responsible for all areas of incident management and investigations. The role involves conducting investigations of incidents reported to various state agencies, collaborating with management and compliance staff, and ensuring effective service delivery for program participants.
AdvertisingBusiness DevelopmentMarketing
Responsibilities
Impartially perform investigation activities to determine the most accurate reflection of what likely occurred
Collect and analyze all available data, including, but not limited to incident reports, statements, medical records, and video footage
Schedule and complete interviews with staff and patients
Substantiate or unsubstantiate allegations of wrongdoing, as supported by the evidence
Communicate investigation findings to Directors, Managers and Compliance/Quality Assurance staff and collaborate regarding opportunities for improvement and appropriate corrective actions
Follow up with the programs to ensure corrective actions are completed
Professionally correspond with the Justice Center and OASAS regarding incidents and respond to all requests within deadlines, to include closing out investigations
Become proficient with incident processing within the NIMRS application in order to respond to all requests within deadlines, to include closing out investigations
Accurately document and summarize each investigation. Maintain an understanding of agency and program policies
Attend trainings as needed to enhance understanding of agency, program, and staff expectations
Engage in classroom style Investigation Training and on the job training with seasoned investigators as needed
Track all investigations assigned to and submitted by the agency. Provide status reports at least weekly and monitor for incident trends
Manage data to include preparation of tables, reports, charts and graphs
Participate in Incident Report Committee: create agendas, record minutes; engage in discussions; and follow up on items as needed
Manage timely investigations with other investigators in order to ensure submission of all investigations by the deadline
Understand the agency incident policies in order to identify additional incidents or when to cease an investigation and re-report it
Be available to work in all counties where services are provided at the hours necessary for investigation purposes
Directly identifies omissions of job performance for timely coordination with supervisors
Perform other duties as assigned or that may develop
Qualification
Required
Bachelor's degree in human services or related field
At least 2 years related experience and/or training with Mental Health, Substance Use Disorder, Developmentally Delayed, Geriatric and co-occurring disorder clients
Minimum of 2 years of experience in one or more of the following: Incident management or investigations; compliance, quality assurance, or risk management; Human services, behavioral health, healthcare, or social services; Regulatory reporting or oversight roles within NYS-licensed programs
Must maintain valid driver's license and acceptable driving record
Company
Main Street Direct
Main Street Direct offers multi-channel marketing solutions to drive consumer behavior and support client goals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase