Microsoft · 13 hours ago
Strategic Operations Lead Global Customer Success
United States, Washington, Redmond
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $188K/yr
6+ years expMicrosoft is a global technology company on a mission to empower every person and organization on the planet to achieve more. They are seeking a Strategic Operations Lead for Global Customer Success to support strategic initiatives, project management, and action management within the Global Customer Success organization.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Support the end-to-end project management of strategic initiatives by partnering closely with the CE&S Strategic Team, Business Strategy Leaders, Enablement & Operations, and other key stakeholders
This includes developing project plans, setting clear milestones & success metrics, coordinating cross-functional teams, tracking progress against objectives, and proactively identifying & resolving risks or roadblocks
Facilitate LT Reviews and related forums by preparing briefing materials, synthesizing insights, and ensuring follow-up actions are documented and executed
Support the annual planning cycle by coordinating alignment across all workstreams and solution area teams
Develop and manage planning calendars, organize executive review sessions, and ensure that all deliverables are completed on schedule
Troubleshoot issues as they arise, providing solutions and guidance to maintain momentum
Document planning outcomes and communicate updates to relevant stakeholders to ensure transparency and accountability throughout the process
Lead action management processes by collaborating with the business management community to define, track, and follow up on key actions across the organization
Communicate progress on key actions, monitor completion rates, and escalate overdue items as needed
Regularly report on action status to leadership, business managers, and related stakeholders, ensuring that critical initiatives remain on track and that lessons learned are captured for continuous improvement
Support the Business Strategy Leader community within GCS, ranging from Senior Director to VP level, by facilitating regular alignment meetings, sharing best practices, and surfacing cross-solution topics and planning needs in a timely manner
Coordinate communications, manage stakeholder engagement, and ensure that strategic priorities are consistently reflected in operational plans
Enable effective collaboration and knowledge sharing across teams, connecting the Business Strategy Leader community with relevant stakeholders to accelerate execution
Qualification
Required
Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Preferred
Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
6+ years of progressive experience in a fast paced, operationally or project management focused role
This role calls for someone with strong interpersonal and collaboration skills who can effectively drive results at Microsoft by influencing others. Prior experience in strategic planning, execution, building relationships and working with executives at all levels
Knowledge and experience working with engineering, corporate headquarters, field teams, and customers at a senior level
You should enjoy working under pressure and deadlines, with an ability to manage ambiguity and uncertainty, while driving clarity
Ability to work across organizational boundaries to build alignment and drive closure on issues and results; good project management skills
Competency in the areas of cross group collaboration, analytical/financial thinking, creative problem solving, process development and strategic development
Organizational skills, proficient execution, and follow through skills
Ability to adapt and change with the needs of the organization and business
Manages confidentiality without exception; demonstrates outstanding judgment
Ability to manage multiple tasks/projects simultaneously
Power-user of Teams and PowerPoint
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase