Kuehne+Nagel · 9 hours ago
Global Operational Key Account Manager
Bensenville, IL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expKuehne+Nagel is a global leader in logistics, dedicated to enabling extraordinary moments in people's lives. The Global Operational Key Account Manager will be responsible for delivering exceptional operational experiences for strategic global customers, leading coordination across various teams to ensure service excellence and customer retention.
Responsibilities
Serve as the primary global operational point of contact for assigned key accounts
Build and maintain strong, long-term customer relationships through regular engagement and reviews
Provide end-to-end operational oversight across Air and Sea Logistics, countries, and regions
Lead and coordinate the Operational Key Account Team (Network OKAMs, OKAS, and supporting teams)
Translate customer operational requirements into effective internal solutions and processes
Manage operational escalations, including service issues and claims of a structural nature
Drive continuous improvement initiatives to enhance service quality, efficiency, and cost performance
Support onboarding and implementation of new business and customer solutions
Collaborate closely with sales and operations to deliver corrective actions and performance improvements
Qualification
Required
Bachelor's degree in Business, Logistics, Engineering, or a related field
5+ years of experience in Air and/or Sea Logistics operations
Proven experience managing global or multinational customer accounts
Strong knowledge of international freight forwarding, import/export processes, and operational systems
Demonstrated ability to lead and influence virtual, cross-functional teams
Excellent communication, stakeholder management, and analytical skills
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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