Eversource Energy · 8 hours ago
Associate Specialist, Meter Operations (Hybrid)
Boston, MA
Full-time
Hybrid
Entry Level
$77K/yr - $86K/yr
2+ years expEversource Energy is a utility company providing energy services. In this role, you will develop, maintain, and provide information in support of meter reading and field operations, as well as offer analytical and technical support for various metering systems and processes.
DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency
No H1B
Responsibilities
Understanding and maintaining of meter reading routes
Ability to work with IT resources to conduct system testing, coordinating testing resources, and providing accurate documentation for certifying test results, developing, monitoring
You will be required to travel to support meter reading testing and equipment trouble shooting efforts as needed
Support meter reading testing and equipment trouble shooting efforts as needed
Support two Field Collection System (FCS) platforms and two Fieldnet Systems from a technical and subject matter expert perspective
Support two billing systems from a technical and subject matter expert perspective: Customer Central (C2) and OMNI
Participate in the reporting, tracking, retrieval, and analysis of meter reading performance data
Provide troubleshooting support on metering systems including service order systems; support the development of regulatory responses and perform data queries associated with metering systems and will analyze the results
Assist in day-to-day problem solving and troubleshooting relating to the meter reading hardware and software
You will identify and resolve daily system, process, metering, and interface problems
Responsible for coordinating recommended system and work practice changes with other departments including testing and training and will be responsible for providing technical support for field on metering and associated systems
You will participate in special assignments/projects (individual and team)
Qualification
Required
A bachelor's degree in a technical or a business-related discipline or equivalent experience is required
Two (2) plus years of relevant experience
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Understanding and maintaining of meter reading routes
Ability to work with IT resources to conduct system testing, coordinating testing resources, and providing accurate documentation for certifying test results, developing, monitoring
Support meter reading testing and equipment trouble shooting efforts as needed
Support two Field Collection System (FCS) platforms and two Fieldnet Systems from a technical and subject matter expert perspective
Support two billing systems from a technical and subject matter expert perspective: Customer Central (C2) and OMNI
Participate in the reporting, tracking, retrieval, and analysis of meter reading performance data
Provide troubleshooting support on metering systems including service order systems; support the development of regulatory responses and perform data queries associated with metering systems and will analyze the results
Assist in day-to-day problem solving and troubleshooting relating to the meter reading hardware and software
Identify and resolve daily system, process, metering, and interface problems
Responsible for coordinating recommended system and work practice changes with other departments including testing and training and will be responsible for providing technical support for field on metering and associated systems
Participate in special assignments/projects (individual and team)
Able to understand technical work with ease, strong technical troubleshooting skills, with meter reading equipment
Ability to lead by example in day-to-day work and toward performance goals
Brings a positive, proactive, customer-focused attitude and seeks ways to achieve company objectives
Ability to establish instant rapport with others. Will be trusted and credible. Demonstrates strong interpersonal and communication skills including active listening
Has a proactive, action-oriented, 'can do' approach, likes to make things happen, and keeps colleagues informed of progress as appropriate
Ability to work with and maintain a positive, supportive attitude towards the Company, job, customers, and co-workers
Demonstrates intellectual curiosity and a willingness to try new ideas to improve the business. Ability to identify and analyze problems quickly, develop options and solutions—independently and as part of a team, often without close supervision
Ability to make decisions effectively and appropriately
Ability to handle multiple tasks with frequent interruptions and changing priorities
Ability to deal with a heavy workload, various computer systems and assisting with revising policies and procedures
Thorough knowledge of the Meter Systems & Data Management policies, and procedures
Demonstrated knowledge of utility regulations, statues, and practices
Strong written and verbal communication skills
Preferred
Experience with special emphasis in business analysis, data collection, project management support, or technical metering expertise is preferred
Ability to speak other languages is desirable
Benefits
Competitive total rewards program
Company
Eversource Energy
Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.49BKey Investors
US Department of Energy
2025-10-17Post Ipo Debt· $600M
2025-03-04Post Ipo Debt· $800M
2024-08-19Grant· $89M
Leadership Team
Thomas May
President and CEO
Paul Chodak III
Executive Vice President and Chief Operating Officer
Recent News
2026-01-23
NH Business Review
2026-01-22
Hartford Business Journal
2026-01-17
Company data provided by crunchbase