CAE · 18 hours ago
Customer Success Manager-EN
Irving, TX
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expCAE is dedicated to making the world a safer place through innovation in simulation, training, and mission readiness. The Customer Success Manager will work closely with internal teams and external stakeholders to enhance solution adoption and ensure customer satisfaction by advocating for clients and addressing their needs effectively.
AerospaceEnterprise SoftwareInformation TechnologySecuritySimulationTechnical Support
Responsibilities
Broad base understanding of the client environment specifically around Flightscape assets, competitor products or solutions created by the client themselves
Navigate across the CAE and Flightscape organization, as well as the client organization to facilitate faster resolution time to issues
Support our customers in realizing maximum possible value from their purchased products and services, by:
Understanding the customer’s business and their products/services landscape and acting as the customer’s advocate to lead for successful product adoption and customer success
Partnering with the customer and our own teams to ensure critical issues are prioritized accordingly, balancing customer requirements with our organization’s capabilities
Taking ownership to driving down escalation rates through pro-active engagement and expert customer knowledge
Challenging status quo to achieve customer success
Navigate across CAE/Flightscape teams to facilitate, construct or design potential new processes to support client needs
Be the client advocate within CAE and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs and drive for better solutions
Work closely with the Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment
Ensure that client issues are dealt with in an efficient manner, keeping both internal and external stakeholders informed around major incidents, and supporting troubleshooting efforts as required
Conduct regular customer checkpoint meetings and operational discussion to address customer concerns and exchange information both on managerial and executive level, ensuring our messaging is consistent within the customer’s organization
Consistent usage of CSM Tools, dashboards, process flow diagrams, surveys, and scorecards
Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations
Establish effective communication channels / forums with clients / and peers
Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s
Qualification
Required
12+ years of airline/aviation experience
Strong analytical skills and problem-solving ability
Ability to lead complex projects and clients
Showcase a high level of independent initiative and can work well in a team environment
Demonstrate intellectual curiosity – expand knowledge base
Plan and carry out responsibilities independently
Motivated and goal-oriented
Comfortable in engaging on manager / director / executive levels with clients
Familiar with project management principles
Bachelor's degree or higher
Ability to handle multiple clients, clients with high volume of revenue and/or top-level strategic clients independently
Excellent written and verbal English communication skills
Able to work in a fast paced time sensitive environment
Company
CAE
CAE provides simulation and modeling technologies and integrated training solutions for the civil aviation industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
La CaisseFonds de solidarité FTQ
2023-06-08Post Ipo Debt· $400M
2021-11-05Post Ipo Debt· $70M
2021-03-12Post Ipo Equity· $287M
Leadership Team
Matthew Bromberg
President and Chief Executive Officer
Sonya Branco
VP Finance and Chief Financial Officer
Recent News
2026-01-19
2026-01-19
2026-01-19
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