Agropur · 1 day ago
Employee Service Center Representative
Wisconsin, United States
Full-time
Onsite
New Grad, Entry LevelAgropur is a company that invests in its employees, offering a range of benefits and opportunities for advancement. The Employee Service Center Representative is responsible for resolving inquiries related to Human Capital and Payroll while providing efficient service to enhance employee experience.
Industrial
Responsibilities
Use procedures, policies, knowledge database, other reference materials to answer employees' general HC and payroll questions
Help and coach employees to navigate through HC/P systems (Workday and Kronos) and continuously encourage self-service. Troubleshoot issues as necessary
Answer a range of general questions of low and medium complexity levels regarding HC/P related issues (including compensation, benefits, payroll and tax)
Escalate inquiries requiring specialist knowledge or additional research to applicable Centers of Expertise (COE) and/or other Employee Service Center teams (e.g., payroll, HC/P systems, analytics)
Document all inquiries and issues in the case management tool
Proactively identify cases whenever possible (unusual calls/emails, trends or frequent customers) that require further documentation and process update from a continuous improvement perspective
Participate in continuous improvement projects as required
Manage HC administrative operations, by reviewing and approving transactions and auditing reports
Work in close collaboration with the other Employee Service Center teams and help support its operations when necessary
Handle confidential information
Interact with employees, managers, local HC Operations and COEs to help resolve issues received
Qualification
Required
Associate's degree in Human Resources or related field required - Equivalent combination of education and/or experience will be considered
Experience in a customer service environment required
General knowledge in one or more of the following areas: human capital, compensation, benefits, payroll and tax
Intermediate computer skills with Microsoft Excel, Power Point, Word, Outlook and field-specific software
An adequate knowledge of French is required for positions in Quebec
Preferred
Experience in a multi-plant environment preferred
Benefits
Medical, Dental, Vision, Life, Short and Long-term Disability Insurance
401(k) with 7% company contributions
3 weeks Paid Time Off
Paid holidays and 2 floating holidays
Paid parental leave
Advancement Opportunities
Company
Agropur
Agropur cooperative is a Canadian dairy industry leader.
Founded in 1938
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$770MKey Investors
La Caisse
2015-12-17Series Unknown· $300M
2014-12-18Series Unknown· $470M
Leadership Team
Brad Cashaw
Chief Operating Officer
Alex Nicholson
Buisness Partner - Process Transformation
Recent News
The Business Journal
2025-06-18
2025-02-13
Deli Market News
2025-02-12
Company data provided by crunchbase