Two Harbors Investment Corp. · 18 hours ago
Bilingual Customer Service Specialist
Fort Mill, SC
Full-time
Onsite
New Grad, Entry LevelTwo Harbors Investment Corp. is a leading publicly traded residential mortgage real estate investment trust. They are seeking a Bilingual Customer Service Specialist to provide proactive support to customers, particularly those facing delinquency or navigating insurance claims, ensuring clarity and trust in every interaction.
FinanceFinancial ServicesMortgageRisk Management
Responsibilities
Diagnose and Resolve: Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments
Lead with Empathy: Engage in clear, compassionate conversations to fully understand each customer’s financial situation, while instilling confidence in the resolution path
Loss Mitigation Expertise: Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way
Own the Journey: Manage all aspects of the resolution process – from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process
Customer Experience Champion: Deliver an exceptional customer experience in every interaction – professionalism, personalized, and results-driven
Cross-Functional Collaboration: Contribute to a positive, accountable team culture focused on growth, support, and service excellence
Precision in Execution: Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations
Compliance Leader: Operate within all regulatory and internal guidelines. Uphold the company’s commitment to integrity and compliance
Qualification
Required
Fluency in both Spanish and English language
Confident with technology and ready to learn new systems
Strong communication – both verbal and written – with emphasis on active listening and clarity
Analytical skills and mathematical calculations
High adaptability in fast-changing environments
Show up consistently and on time – reliability matters
Strong judgment in handling confidential matters
Proven customer service mindset with polished phone presence
Team-oriented, self-driven, and solutions-focused
Deep sense of urgency and commitment to exceeding goals
High School Diploma or GED required (college degree is a plus)
Experience with collections, mortgage servicing, call center operations, or customer service
Preferred
GSE and GNMA experience
Experience with MSP platforms is a plus
Company
Two Harbors Investment Corp.
TWO (Two Harbors Investment Corp., NYSE: TWO), is a leading MSR-focused REIT and, through our operational platform, RoundPoint Mortgage Servicing LLC, one of the largest servicers of conventional loans in the country.
Founded in 2009
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2025-12-17Acquired
2025-05-06Post Ipo Debt· $100M
2011-02-11IPO
Leadership Team
William Greenberg
Chief Executive Officer
Matt Keen
Chief Technology Officer
Recent News
The Motley Fool
2026-01-20
The Motley Fool
2026-01-08
Company data provided by crunchbase