UnityPoint Health · 15 hours ago
Financial Assistance (Charity Care) Specialist
West Des Moines, IA
Full-time
Hybrid
Mid Level
4+ years expUnityPoint Health is a recognized healthcare provider committed to its team members and patients. They are seeking a detail-oriented Financial Assistance (Charity Care) Specialist to analyze financial applications, ensure compliance with regulations, and communicate with patients regarding outcomes and payment plans.
Health CareHospitalMedical
Responsibilities
Analyzes financial assistance applications for accuracy – on a timely basis
Complete necessary correspondence to patient informing them of approval, denial, payment plan terms, or request for additional information
Utilize Epic financial modules for processing
Approves applications according to UPH Financial Assistance policy, following separation of duties protocol
Add billing indicators in EPIC for all approved applications
Write-off appropriate account balances in LDA and/or EPIC, following separation of duties protocol
Maintain consistent and complete notes to clearly track the application status
Alerts supervisor or manager of any issues and/or ideas that may improve the FINA process
Take escalated calls from upset patients/guarantors regarding their FINA applications
Conducts training and audits the Processor staff, act as point for all team questions
Review and work accounts in write off work queues according to level of applicable assistance
Interacts with new affiliates to ensure a positive transition to UPH and the FINA process
Qualification
Required
Associate's Degree in accounting or related field; or equivalent experience
Four (4) years of hospital billing experience which includes financial assistance processing knowledge
Preferred
Applicants residing within the UnityPoint Health service areas in Iowa are preferred
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
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