Evolent · 3 hours ago
Associate Director, Provider Engagement - Oncology (MUST RESIDE IN NEW MEXICO)
United States
Full-time
Remote
Lead/Staff, Director/Executive
$110K/yr - $125K/yr
5+ years expEvolent partners with health plans and providers to achieve better outcomes for people with complex health conditions. The Associate Director will lead relationships with a large health plan and its provider practices, supporting operational needs and cultivating strategic partnerships.
Health CareHospitalInformation Technology
Responsibilities
Support health plan to achieve objectives and outcomes, including relationship, growth, retention and customer goals
Build and own relationships with key practice groups and providers. Stratify engagement strategies based on current performance
Set practice goals and monitor performance
Cultivate trusted relationships with day-to-day health plan contacts, practices and providers and internal teams
Run regular Partnership review meetings, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings
Utilizes data driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs)
Possess working knowledge of Evolent products and services and be able to articulate the value proposition for all at a high level
Partner with Plan’s Provider Engagement Team and directly with practice contacts to ensure successful adoption and engagement of Evolent’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider satisfaction, measured by CSAT and NPS scores
Work closely with Evolent Clinical Team to support initiatives based on findings
Develop best-in-class presentation strategies and content for senior stakeholder engagements. This includes identifying key relevant content, and proficiency in storytelling via data
Implement relationship best practices and drive value communication
Collaborate with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning
Proactively manage risks and identify opportunities across account
Channel client and provider feedback into Evolent’s product roadmap and strategic planning
Collaborate cross functionally to monitor issue resolution and ensure timely follow up with particular attention to provider issues and abrasion
Proactive monitoring and internal collaboration to ensure timely identification and remediation of client risks
Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic
Advocate for the client within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the plan
Manage the execution against client contract- including SLA performance and regulatory compliance
Use advanced analytics to inform engagement strategies, monitor performance, and identify opportunities for improvement
Influence clinical and operational changes through effective communication, facilitation, and influence with practice leadership and practice administrators
Leverage experience with practices to deliver high-quality provider network engagement, and performance reporting to present to health plans
Qualification
Required
Bachelor's Degree
5+ years in client or account management role
Healthcare experience required, clinical background preferred
Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity
Demonstrated ability to communicate, present, and influence credibly across all levels of the organization
Demonstrated success managing clinical and administrative leadership relationships
Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to travel up to 25-30% (Required)
Located in New Mexico
Benefits
Health insurance benefits
Company
Evolent
Evolent partners with health plans and providers to achieve better outcomes for people with complex health conditions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.17BKey Investors
TPG Growth
2025-08-19Post Ipo Debt· $145M
2023-12-05Post Ipo Debt· $350M
2022-08-11Post Ipo Equity· $125M
Leadership Team
Sarah Alexander
Vice President, Strategic Accounts
Recent News
2026-01-06
2026-01-03
2025-12-22
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