Dominium · 9 hours ago
Operations Training Specialist - Dallas Regional Office (Hybrid)
Dallas, TX
Full-time
Hybrid
Mid Level
3+ years expDominium Management Services, LLC is a respected leader in affordable housing development and management. The Operations Training Specialist role involves designing and delivering high-quality training experiences to support operational excellence across property management teams, ensuring training aligns with real-world needs and drives consistent execution.
Commercial Real EstateLeasingProperty ManagementReal Estate
Responsibilities
Design, develop, and deliver high quality learning content grounded in adult learning principles across multiple modalities, including virtual and in person instructor led training, eLearning modules, job aids, video tutorials, and knowledge base resources. Ensure all materials are engaging, accessible, and aligned with operational objectives
Facilitate dynamic, interactive training sessions for diverse audiences—site office teams, maintenance teams, Community Managers, and Regional Managers—adapting delivery style to accommodate varying learner needs, skill levels, and operational environments
Strengthen learning retention through structured reinforcement, including post training follow-up sessions, office hours, coaching touchpoints, and ongoing support resources that help learners apply new skills on the job
Transform complex operational processes, policies, and system workflows into clear, practical, role specific learning experiences that support accuracy, confidence, and consistent execution across teams
Collaborate with subject matter experts (SMEs) to validate training content, ensure alignment with real world application, and maintain accuracy in all operational, compliance, and system related materials
Engage regularly with cross functional stakeholders (Operations, Compliance, HR, Marketing, etc.) to identify business needs, uncover performance gaps, and ensure training solutions proactively address emerging challenges
Maintain, evaluate, and continuously enhance training content to ensure accuracy, relevance, and alignment with current operations, regulations, and system updates. Use Kirkpatrick evaluation methods and learner feedback to measure effectiveness and drive iterative improvements
Conduct periodic reviews of policies and procedures, identifying gaps or misalignments, and provide recommendations for revisions, additions, and retirements to support operational clarity and compliance
Demonstrate timely and consistent attendance to support reliable program delivery and cross department collaboration
Advance Dominium’s operational excellence by designing and delivering learning programs that reinforce consistency, compliance, and efficiency across all onsite property management roles
Partner with cross functional teams to support system and process rollouts, ensuring training solutions drive adoption of standardized practices and align with real world workflows
Monitor learner performance, training completion, and operational feedback to identify performance trends, recommend data driven improvements, and continually evolve curricula, learning paths, and program offerings
Foster a positive, growth-oriented learning environment where team members clearly understand expectations, feel equipped and challenged in their roles, are supported in their development, and feel valued for their contributions
Other projects assigned by supervisor
Qualification
Required
3–5 years of Community Manager experience
Knowledge of Section 42 program requirements required
Proficiency with property management systems including Yardi, RCAH, and Elise AI
Strong leadership, interpersonal, and communication skills
Ability to work independently with a self-starter mindset
Strong analytical and problem solving abilities, including the ability to assess site operations, identify deficiencies, and implement corrective action plans
Ability to evaluate historical and current operational data to make informed recommendations
Strong decision making skills with the ability to influence and support team performance
Benefits
Competitive salary
Incentive bonus program
Training and development programs
Career growth and community volunteer and outreach programs
Comprehensive benefits package for eligible employees
Basic Life and AD&D
Employee, Spouse and Child Supplemental Life and AD&D
Short and Long-Term Disability insurance
Medical, Dental and Vision coverage
Optional Health Savings Accounts
Medical and Dependent Care Flexible Spending Accounts
Voluntary Benefits (Accident, Critical Illness, Whole Life)
Employee Assistance Program
401(K) plan
Health and Financial Wellness Programs
Paid Time Off including Paid Holidays and Floating Holidays
Paid Parental Leave
Education Reimbursement
Employee Recognition
Dominium Employee Emergency Fund
Company
Dominium
Founded in 1972, Dominium is a purpose-driven leader in affordable housing, dedicated to addressing the nation’s housing crisis through lasting and impactful solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Reba Will
Vice President of Compliance
R
Ryan Bosolet
Vice President Operations
Recent News
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2025-02-26
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