Dayforce · 5 hours ago
Manager Renewals
United States
Full-time
Remote
Mid, Senior Level
6+ years expDayforce is a global human capital management company headquartered in Toronto and Minneapolis. The Manager, Renewals Desk plays a critical role in executing and improving the company’s renewals motion, managing day-to-day operations, and ensuring renewals are processed accurately and efficiently.
Computer Software
Responsibilities
Partner with Customer Success, Sales, Finance, Legal, and RevOps to support the execution of the company’s renewals strategy and operating model
Manage the day-to-day operations of the centralized Renewals Desk, ensuring renewals are processed accurately, on time, and in accordance with company policies
Lead and support a customer-facing renewals team responsible for executing renewals with professionalism, accuracy, and strong customer experience
Implement and maintain standardized renewal processes, playbooks, and workflows across all customer segments
Partner with Revenue Operations to support renewal dashboards, reporting, and forecasting accuracy
Work with Legal and Finance to support contract workflows, approval processes, and pricing policies to improve renewal cycle times
Partner with Customer Success and Sales leadership to ensure alignment on renewal ownership, handoffs, and escalation paths
Monitor renewal performance, pipeline health, and execution quality, identifying areas for continuous improvement
Support renewal forecasting, reporting, and operational planning
Drive operational excellence through process optimization, automation, and best-practice adoption
Act as a key operational point of contact for renewals across go-to-market teams
Ensure pricing and contracting processes are followed consistently and compliantly
Qualification
Required
6–8+ years of experience in SaaS, technology, or recurring revenue businesses, with experience in Renewals, Revenue Operations, Deal Desk, or Customer Success Operations
Experience managing or leading a renewals, deal desk, or commercial operations team
Strong operational and analytical skills with experience in process improvement and reporting
Solid understanding of SaaS revenue metrics such as ARR, GRR, NRR, and churn
Experience working cross-functionally with Sales, Customer Success, Legal, and Finance
Proficiency with Salesforce and renewal / deal tools such as CPQ, ChurnZero, and DocuSign
Strong communicator with the ability to translate operational data into actionable insights
Proven ability to manage execution, prioritize competing deadlines, and drive operational discipline
Preferred
Previous experience managing an offshore team
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
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