Joe Hudson's Collision Center · 21 hours ago
Office Manager
Brunswick, GA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrJoe Hudson’s Collision Center, now part of Boyd Group Services Inc., is one of North America’s leading collision repair organizations. The Office Manager will provide exceptional customer service, support administrative duties, and ensure the location operates smoothly by managing customer interactions and paperwork.
Automotive
Responsibilities
Greet all customers in a timely, friendly, and professional manner
Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact
Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process
Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs
Maintain all paperwork related to the customer’s vehicle, including authorization for repairs and estimates
Coordinate and document any towed vehicles
Comply with all daily invoicing, payments, receipts, and deposit guidelines
Confirm all monies before delivery
Follow up on all AR over ten (10) business days
Review, correct and/or approve hourly employee time clock punches daily
Complete Customer Satisfaction Calls and forward results to the Location Manager
Comply with all JHCC safety rules, guidelines, and standards
Ensure lobby and waiting area are maintained and professionally presentable for customers at all times
Perform other duties as assigned to successfully meet the needs of the business
Qualification
Required
Provides exceptional customer service to all Joe Hudson's Collision Center (JHCC) customers, on the phone, in person, and throughout the entire repair process
Greet all customers in a timely, friendly, and professional manner
Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact
Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process
Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs
Maintain all paperwork related to the customer's vehicle, including authorization for repairs and estimates
Coordinate and document any towed vehicles
Comply with all daily invoicing, payments, receipts, and deposit guidelines
Confirm all monies before delivery
Follow up on all AR over ten (10) business days
Review, correct and/or approve hourly employee time clock punches daily
Complete Customer Satisfaction Calls and forward results to the Location Manager
Comply with all JHCC safety rules, guidelines, and standards
Ensure lobby and waiting area are maintained and professionally presentable for customers at all times
Perform other duties as assigned to successfully meet the needs of the business
Strong computer skills and aptitude to learn new programs
Exceptional communication skills, oral and written
Ability to read and understand the basics of repair instructions, written estimates, and work orders
Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment
Personable, friendly demeanor with a solid customer service approach to internal and external customers
Well-groomed, professional appearance
Preferred
Prior clerical office experience preferred
Prior customer service experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Joe Hudson's Collision Center
Joe Hudson’s Collision Centers are state-of-the-art auto body repair shops that provide customers with outstanding customer service and a quality repair experience.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-29Acquired
2014-01-01Private Equity
Leadership Team
B
Brant Wilson
President & CEO
Recent News
2026-01-16
2026-01-13
2026-01-11
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