Seattle Humane · 2 days ago
Pet Resource Center Coordinator
Bellevue, WA
Full-time
Onsite
New Grad, Entry LevelSeattle Humane is a community resource center focused on supporting pet owners and their pets. The Pet Resource Center Coordinator is responsible for coordinating services to assist pet owners, managing inquiries, and ensuring the operation of the Pet Food Bank.
Health CareNon ProfitVeterinary
Responsibilities
Triages incoming pet help inquiries; refers clients to internal and external services as appropriate
Supports pet retention through disbursement of grant funds, distribution of pet food through the Pet Food Bank, and providing relevant resources
Suggests re-homing options which can include, but are not limited to, Seattle Humane, foster-based rescues, municipal shelters, or re-homing outside of the shelter system
Collaborate with other Seattle Humane teams to provide ongoing support
Follows all guidelines to determine what resources to utilize within Seattle Humane and what referrals to provide outside of Seattle Humane
Support the operation of the Oogie Ohana Pet Food Bank at Seattle Humane by distributing pet food to clients and partner organization and helping to maintain a safe work environment
Ensure a safe and clean working environment by keeping the Food Bank tidy and organized. The operation of manual pallet jacks and electric pallet stackers is occasionally required to perform these tasks
Ensure incoming donations are appropriately sorted and stored and outgoing pet food, and supplies are packed and prepped accurately and in a timely manner
Provide support to volunteers via training and day-to-day guidance
Provide support during the Pet Food Bank public open hours
Provide compassionate and professional support to clients seeking services, maintaining a judgement-free and trauma-informed approach
In coordination with team leadership, manages the disbursement, tracking, and documentation of direct financial assistance
Provides and maintains thorough and detailed records in PetPoint, NetSuite, and other databases
Assists, recommends, implements, and monitors program and process improvements
Works closely with volunteers working in the department and related programs; provides support and training as needed
Follows Seattle Humane Standard Operating Procedures
Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner
Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary
Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly
Performs opening and closing procedures for department
Other duties as assigned
Provides leadership for department volunteers
Daily communication with Pet Resource Center leadership regarding concerns, ideas, and progress
Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person
Daily communication with staff and volunteers through email, written procedures, memos, or direct mail
Regular contact with clients in person, over the telephone, email or direct mail
Regular oral and written contact with other animal welfare agencies
Regular oral and written contact with administrative staff
Qualification
Required
Excellent oral and written communication skills
Ability to write clearly and listen effectively
Organizational and planning skills to determine work priorities
Customer service experience
Proficiency working with manual pallet jacks and electric pallet stackers required within first 30 days
Good working knowledge of computer databases, Word, and Excel
Ability to solve problems and make clear decisions quickly
Ability to organize and manage multiple and complex projects
Sensitivity to other opinions, perspectives or cultures
Ability to offer excellent customer service (internal and external)
Ability to have difficult conversations with customers regarding placement and euthanasia in a sensitive manner
Comfort interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, and frustration
Ability to lift and carry at least 50 pounds without accommodation; crouch and bend at the waist and kneel
Ability to see clearly with at least one eye and have good dexterity and reflexes
Preferred
Experience with escalated clients and complex situations
Basic knowledge of animal health, behavior and nutrition
Experience training and supervising volunteers
Experience with community organizing and/or human services
Benefits
Full health & wellness coverage
Generous paid time off starting at three weeks
10 paid holidays
An employer matching retirement plan
Personal pet allowance
Employee sabbaticals
Discounts
Company
Seattle Humane
Seattle Humane offers animal adoption, education, and welfare services.
Founded in 1897
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PEDIGREE Foundation
2022-07-20Grant
Leadership Team
Christopher Ross
Chief Executive Officer
Lynne Aspin
Chief Human Resources Officer
Recent News
Seattle Humane
2025-10-23
2025-08-22
Company data provided by crunchbase