amplo · 7 hours ago
Salesforce Support Engineer
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
3+ years expamplo is reshaping the insurance technology landscape, providing a system of record for the insurance brokerage and agency market. They are seeking a highly skilled Salesforce Support Engineer to deliver exceptional technical support to clients, leveraging deep Salesforce knowledge to resolve complex issues efficiently.
Computer Software
No H1B
Hiring Manager
Kate Waid
Responsibilities
Provide best-in-class front-line support to amplo customers, uncovering the root of customer pain points and ensuring timely and effective resolution of issues
Serve as a subject matter expert for amplo and Salesforce functionality and best practices, offering holistic solutions aligned with business needs
Investigate and reproduce technical issues, acting as the liaison between customers and engineering teams when necessary
Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation
Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals
Support release management by testing new features, updates, and integrations prior to deployment
Qualification
Required
Salesforce Admin Certification required
3-5 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team
Experience in an early-stage scaling SaaS startup environment
Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting
Proven experience supporting customer communication, ideally in a client-facing or technical support capacity
Excellent verbal and written communication skills with a customer-centric mindset
Strong problem-solving and troubleshooting abilities with keen attention to detail
Benefits
Remote-first environment and ability to work anywhere in the United States within 3 hours of EST
Meaningful work-life balance with an UPTO policy and 13 paid company holidays
A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits + annual wellness stipend
401(k) with employer match + safe harbor vesting
Company
amplo
amplo is rethinking the AMS, giving agencies and brokers a stronger foundation to grow on.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase