Rogue Credit Union · 11 hours ago
Manager of Indirect Loan Administration
South Medford Plaza, Medford, OR, US
Full-time
Onsite
Mid Level
$94K/yr - $117K/yr
3+ years expRogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon. The Indirect Loan Administration Manager is responsible for overseeing the operational, administrative, and compliance functions that support the credit union's indirect lending and dealer partner programs, while leading a team of Indirect Funding Specialists.
BankingCreditDebit CardsFinancial ServicesInsurance
Responsibilities
Lead the Indirect Funding team by setting clear expectations, coaching for performance, and ensuring strong cross-departmental collaboration. Oversee the full administrative lifecycle of indirect loans, including application flow, stipulation collection, documentation auditing, lien perfection, insurance verification, and booking accuracy. Manage and continuously refine internal workflows to ensure timely funding decisions, minimized errors, and efficient throughput to minimize carryover. Track and report key operational metrics including funding turnaround time, documentation exceptions, error rates, dealer performance indicators, backlog, and audit results. Provide data-driven recommendations to improve efficiency, reduce risk, and support organizational goals
Monitor dealer funding performance trends and provide feedback to leadership regarding service levels, exceptions, and opportunities for deeper engagement. Ensure all funded loans meet state, federal, and internal compliance requirements (Reg Z, OFAC, TILA, ECOA, GAP/DAP disclosures, titling laws, etc.) Partner with Compliance, Legal, and Internal Audit to address findings and implement corrective actions. Maintain current knowledge of regulatory and industry changes impacting indirect lending
Hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Focus on succession planning and supporting staff in their pursuit of advancement. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty
Establishes and adjusts workflows to ensure process optimization is implemented on a consistent basis. Continuously pursues process improvements through technological enhancements. Works closely with the Support and Delivery Teams to ensure continuity across all channels
Participates with the preparation of dashboard reporting for financial, statistical, management and accounting needs to proactively manage activities, direction and growth
Proactively performs other duties as needed or assigned
Qualification
Required
Three years to five years of similar or related experience
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Excellent verbal and written communication skills including diplomacy
Good reasoning and negotiation skills
Strong analytical and decision-making skills
Good judgment
Knowledge of laws, regulations, policies and guidelines affecting lending
Good time management and organizational skills with the ability to work independently
Good resourcefulness and problem resolution skills
Strong computer/software skills including spreadsheets and report development
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
Work involves extensive personal contact with others and is usually of a personal or sensitive nature
Work may involve motivating, influencing or training others
This position works independently and with little supervision so employee must have excellent judgement in communicating to others
Some adjusting or moving objects up to 30 pounds in all directions
Must be able to remain in a stationary position, often standing or sitting for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers while using computer
Communicating with others to exchange information
Perceiving the nature of sounds at normal speaking levels or without correction
Ability to receive detailed information through oral communication and make fine discernments in sound
Close and continuous visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading
This job is an exempt position that requires flexibility in scheduling tasks and projects
The employee must independently monitor hours and judge the time needed to be spent on applicable duties
Employee must be capable of adjusting to unpredictable schedules proactively
As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally
Exposed to potentially hazardous conditions, i.e., robbery
Travel to all credit union regions may be required
Company
Rogue Credit Union
Rogue Credit Union provides banking services such as savings, checking, loans, investment, credit and debit cards and insurance services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Stephenson
President/CEO
Blake Thurman
Chief Financial Officer
Recent News
2025-08-14
Company data provided by crunchbase