MSC Industrial Supply Co. · 11 hours ago
Account Manager - OEM
Holtsville, NY
Full-time
Onsite
Mid, Senior Level
$45K/yr - $71K/yr
5+ years expMSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The OEM Account Manager is responsible for providing a sales service-oriented interface with customers, enhancing sales, and ensuring timely order shipments while maintaining key relationships with stakeholders.
HardwareIndustrialManufacturingSalesSupply Chain ManagementWholesale
Responsibilities
Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer
Enhances sales and provides resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge and coordination of external (i.e. suppliers) and internal resources
Ensures the integrity and growth of the gross margin performance of the aligned customers. Leads the growth-focused initiatives in this space while working collaboratively with the RBDM (where applicable), RSM, Directors of Account Management, Directors of Sales, and others in the organization
Ensures that purchase orders, VMI and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors and initiating preventive steps, handle cancellations, debits and credits
Expedites orders to make the delivery time and monitoring for past due orders
Maximize the integration of ERP (Enterprise Resource Planning) system tools into all areas of company daily activities
Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems
Collaborates with Regional Sales Managers to determine necessary strategic sales approaches
Enters new customer data and update changes to existing or new accounts in the corporate database (TdF)
Quotes products for customers
Communicates brand identity and corporate position
Supplies customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information), while following AIS policy and guidelines for all special prints are sent through the print review process
Visits customer and/or supplier locations
Attends trade shows as required
ISO Compliance
Attends periodic training where applicable
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
Participation in special projects and performs additional duties as required
Qualification
Required
Bachelor's degree or minimum five years of Industrial Distribution Inside Sales experience required
Must be a master communicator in all aspects, in person, written and verbally. This translates into providing concise and detailed information presented in a professional manner both in content and in tone
Ability to persuade, convince, clarify and determine what is needed to make the sale
Be agile and adept at negotiations, being mindful of the bottom line as well as securing the relationship and the sale
Skilled at organizing tasks, prioritizing time while being keenly aware of deadlines and the sales pipeline. Proficient at following up and keeping all parties informed of pertinent information
Have fine-tuned analytical skills to evaluate problems and challenges and develop solutions, having a determined and get to yes outcome
Must be skilled and experienced using all Microsoft Office applications, with an emphasis on Excel and Outlook
Confident and able to pivot and adjust and adapt to changes or to make changes
Basic Blueprint Reading (Engineered drawings and specifications)
Benefits
Dynamic healthcare plans
Generous 401K and stock purchasing programs
Tuition reimbursement opportunities
Paid time away for holidays, vacations, and illness
Company
MSC Industrial Supply Co.
MSC Industrial Supply Co.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-05IPO
Leadership Team
Erik Gershwind
Chief Executive Officer
Martina McIsaac
President and Chief Operating Officer
Recent News
2026-01-07
MarketScreener
2025-11-11
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