Citizens · 4 hours ago
Business Analyst
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $100K/yr
5+ years expCitizens is a company focused on transforming the candidate and colleague experience through innovation. As a Business Analyst, you will optimize processes and applicant tracking systems within the Talent Acquisition ecosystem, driving process improvements and applying technology solutions to enhance workflows.
BankingCredit CardsFinancial ServicesFinTechRetail
No H1B
Responsibilities
SME on workflows / end-to-end processes and front-end user experience for TA applications
Facilitate basic system maintenance (e.g., edit email templates, job posting descriptions, offer letter templates, drop down options)
Educate HR Tech on TA processes so they understand experiences
Execute the test scripts and recommend test scenarios based on our processes
Provide hyper-care post-releases, raise and troubleshoot with Human Resources Technology and/or suppliers
Provide change management within TA to support awareness and adoption of workflow/process changes
Troubleshoot Tier 1-level support required; elevate and partner with supplier(s) and Human Resources Technology on Tier 2 and 3
Recommend and implement workflow / process optimizations
Maintain and prioritize TA backlog based on business impact and experience
Gather requirements, assess resource capacity, and deliver scalable recruiting solutions
Analyze recruiting data and user feedback to identify pain points, optimize workflows, and enhance automation and reporting capabilities
Define/create process documents and reference material
Manage application relationships and integrations (except Oracle); relies on suppliers for technical support
Qualification
Required
5+ years of experience in recruiting, including roles such as Recruiter, Recruiting Coordinator, or Business Analyst
Strong understanding of end-to-end recruiting workflows and candidate experience
Ability to act as a Subject Matter Expert (SME) for TA applications and processes
Hands-on experience with applicant tracking systems
Ability to analyze recruiting data and user feedback to identify pain points
Skilled in recommending and implementing workflow optimizations and automation
Experience driving awareness and adoption of process changes within Talent Acquisition
Proven ability to influence the adoption of technology and process changes
Experience leading changes within organizations and managing stakeholders across multiple functions
Exceptional communication and presentation skills, with the ability to articulate technical concepts or processes in a clear and compelling manner, both verbally and in writing
Strong collaboration and influence skills to work across HR Tech, suppliers, and cross-functional teams
Preferred
Bachelor's Degree
Working knowledge of Oracle Recruiting Cloud
Experience with Paradox, HireVue, HackerRank and JIRA
Experience navigating model validation of AI and Gen AI-powered solutions
Experience with customer journey optimization and end-to-end experiences
Experience with agile operating models and design thinking
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase