Front · 7 hours ago
Staff Brand Designer
San Francisco, CA
Full-time
Hybrid
Lead/Staff
10+ years expFront is the leading AI-powered customer service platform built for collaboration. They are seeking a Staff Brand Designer to define Front as a challenger brand in the CX market, shaping brand expression and leading creative development for major brand investments.
CollaborationCRMCustomer ServiceSaaSUnified Communications
Responsibilities
Evolve and push Front’s brand expression. Shape, extend, and challenge the visual and verbal expression of the Front brand. You’ll build on our existing brand strategy and system and apply in bold new ways that help Front stand out in a highly competitive category
Lead creative development for major brand investments. Partner closely with our creative agency and internal stakeholders to concept, develop, and deliver breakthrough brand work. You’ll guide creative strategy, shape ideas, push craft, and make high-stakes decisions that add up to measurable business impact
Establish standards, systems, and governance. Define and evolve Front’s brand design standards, systems, and guardrails to support scale, consistency, and quality as brand investment grows. You’re passionate about building brand equity, but are energized to take risks where more established brands can’t
Influence strategy through creative intuition and data. You’ll help shape short- and medium-term brand priorities and make tough tradeoffs based on overall brand impact and business ROI
Drive cross-functional alignment. Lead complex, cross-functional initiatives through influence rather than authority—aligning partners across marketing, product, growth, web, and executive leadership
Raise the bar for the entire brand design function. Coach senior and early-career designers and generally uplevel our creative workflows, tooling, and velocity. You’ll champion the latest design tools (including AI) to scale impact without sacrificing quality
Represent design at the highest levels. Present creative direction and work to executive stakeholders energizes you, while translating creative decisions into business outcomes and long-term brand value
Qualification
Required
10+ years of experience in brand design, art direction, or creative leadership, with a portfolio demonstrating exceptional craft across typography, composition, color, illustration, photography direction, and more
In-house experience with a high-growth, B2B SaaS company is a plus
An appetite for risk-taking
Strong understanding of brand strategy and marketing fundamentals, specifically the ability to connect creative decisions to business outcomes
Exceptional communication and influence skills
Proven ability to concept, create, and art direct visual systems that set the bar for brand expression across campaigns and channels, including product launches, events, and OOH
Expert fluency in Figma and Adobe Creative Cloud, with a strong grasp of web, motion, and modern creative formats
Hands-on experience with emerging AI tools and workflows, including setting best practices around responsibly scaling creative output
A track record of elevating the work and people around you through creative direction, feedback, and partnership
Benefits
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Sequoia CapitalSocial CapitalUncork Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
FundersClub
2026-01-21
vcnewsdaily.com
2025-12-12
Company data provided by crunchbase