Hilton · 18 hours ago
Front Office Manager - Embassy Suites Milpitas Silicon Valley
Embassy Suites Milpitas Silicon Valley901 Calaveras Blvd.
Full-time
Onsite
New Grad, Entry, Mid Level
$70K/yr - $70K/yr
0+ years expHilton is a leading global hospitality company, and they are seeking a service-driven Front Office Manager to lead their front office team at the Embassy Suites by Hilton Milpitas Silicon Valley. This key leadership role involves overseeing daily front desk operations, coaching team members, and ensuring exceptional guest experiences while maintaining financial profitability.
HospitalityLeisureResorts
Responsibilities
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Work with other departments within the hotel cohesively to ensure our guests are top priority
Promote Hilton Honors Loyalty program to guests
Lead the hotel's SALT (Service and Loyalty Tracker) scorecard to satisfactory level
Be a Front Desk champion
Qualification
Required
Six months to one year of experience as a lead or supervisor at a hotel front desk is required
Must have working knowledge of Microsoft Office
Ability to think fast and effective problem resolution skills
Preferred
Experience with OnQ or similar reservations systems is a plus!
Benefits
Discounted parking
Meals while on shift
Room discounts for you and your family through our Go Hilton Travel discount program for stays at any of our properties worldwide
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
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2026-01-20
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