YuJa · 1 week ago
Account Manager (Client Success & Growth)
San Jose, California, United States
Full-time
Onsite
Entry, Mid Level
1+ years expYuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. They are seeking a proactive Account Manager (Client Success & Growth) to drive post-sales success, client retention, and revenue growth through strategic upselling and renewals while serving as a trusted advisor to clients.
CollaborationE-LearningEducationVideoVideo EditingVideo on DemandVideo Streaming
No H1B
Responsibilities
Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies
Resolve technical issues effectively for all products, ensuring seamless client experience
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment
Qualification
Required
1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships
Strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades
Proactive problem-solver with exceptional written and verbal communication skills
Confident in engaging with senior-level professionals and managing their needs
Ability to leverage technology to enhance client engagement and support
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges
Excellent time management, organizational skills, and a curiosity-driven approach to learning
Competitive, ambitious, and eager to grow in a fast-paced environment
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction
Benefits
Health, vision, and dental benefits, 100% employer-paid
401k
Gym subsidies
Flexible work hours
Paid sick days
Fun activities and celebrations, including Top Golf, BBQs, winery trips, Halloween Costume Contests, Holiday Dinner Party, and more and more
Company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders
Company
YuJa
YuJa provides enterprise media solutions to universities, K12 districts, corporations, non-profits, and government organizations.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Government Technology US
2025-11-08
Morningstar.com
2025-10-24
Company data provided by crunchbase