IHG Hotels & Resorts · 14 hours ago
Assist. Front Office Manager (Full-Time) | InterContinental Miami Downtown
Miami, FL
Full-time
Onsite
Entry, Mid Level
$24/hr - $24/hr
2+ years expIHG Hotels & Resorts is the world's largest family of luxury hotels, dedicated to creating warm and sophisticated experiences for guests. As an Assistant Front Office Manager, you will assist in managing all aspects of the front office, ensuring guest satisfaction and maximizing hotel profitability while adhering to brand standards.
HospitalityHotelRestaurants
Responsibilities
Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies
Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals
Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
Interact with outside contacts:
Guests – to ensure their total satisfaction
Regulatory agencies – regarding safety and emergency matters
Other contacts as needed (professional organizations, community groups, local media)
May serve as “manager on duty” as required
Perform other duties as assigned including assisting staff with their job functions during peak periods
Qualification
Required
Bachelor's degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience
Must speak fluent English
Ability to frequently stand up behind the desk and front office areas
Ability to carry or lift items weighing up to 50 pounds
Ability to handle various objects
Ability to use a keyboard to operate various property management and reservations systems
Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are used often
May be required to work nights, weekends, and/or holidays
Preferred
Other languages preferred
Benefits
Healthcare support
Dental
Vision
Disability and life insurance support
Matching 401k plan
Hotel discounts worldwide
Access to a wide variety of discount programs
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2026-01-19
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