Euroimmun · 5 hours ago
Field Support Engineer - Remote
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expEUROIMMUN US, a leading manufacturer of medical laboratory diagnostics, is seeking a Field Support Engineer to provide professional field service, maintenance, and technical support on their instrumentation and products. The role involves responding to service requests, troubleshooting equipment malfunctions, and ensuring customer satisfaction through quality service.
BiotechnologyHealth CareMedical
Responsibilities
Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their integrated companies
Responsible for verification of instrument performance prior to releasing the device to the end user
Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including integrated companies) at customer sites
Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts
Maintain positive, professional communications with customers and colleagues
Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements
Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order. Protects the company’s assets
Provide training and technical support to customer on the proper use and maintenance of equipment as needed
Attend professional trade exhibitions as requested
Make travel arrangements in accordance with Travel Policy
Maintain a working knowledge of EUROIMMUN (including integrated companies) instrumentation, products, techniques, and technical issues by attending training and professional development opportunities as needed
Adhere to all company policies, procedures and comply with all safety and regulatory requirements
Qualification
Required
Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training; or vocational education, with emphasis on instrumentation and computers
Two or more years experience as a field service representative or laboratory medical technologist/scientist
Preferred
Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
Well-organized and able to function independently with minimal supervision
Comfortable in presenting training and information seminars to customers
Customer oriented and strong interpersonal skills
Exhibits high level of critical thinking abilities
Strong verbal and written communication skills
Enthusiastic demeanor and a can do attitude
Strong computer skills (Microsoft Suite and basic networking)
Able to work in all areas of the laboratory
Frequent overnight and may include weekend travel, if needed
International travel may be required
Field based position
Benefits
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Company
Euroimmun
As one of the world's leading manufacturers of medical laboratory diagnostics, Euroimmun stands for innovation.
1001-5000 employees
H1B Sponsorship
Euroimmun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase