NearU · 4 hours ago
Claims & Office Administrator
Charlotte, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expNearU is seeking a Claims & Office Administrator for their Branch Services Center, responsible for managing Workers’ Compensation, General Liability, and Automotive claims while ensuring smooth office operations. This role is essential for supporting safety culture and providing administrative support to branch teams, focusing on claims lifecycle management and office administration.
Customer Service
Responsibilities
Partner closely with Human Resources to manage Workers’ Compensation claims, ensuring accurate documentation, timely follow-up, and clear communication with all stakeholders
Own the full claims lifecycle for Workers’ Compensation, Automotive, and General Liability claims
Independently lead monthly claims review calls to support claim resolution and expedite closures
Serve as a subject matter resource for branches by providing practical guidance on claims procedures and best practices
Identify opportunities to improve workflows, enhance consistency, and strengthen claims processes across the organization
Prepare and deliver weekly and quarterly claims reporting
Conduct follow-up calls to address branch concerns and support partners with a professional, solutions-focused approach
Serve as the first point of contact for employees, vendors, and visitors, delivering friendly and professional customer service aligned with the NearU culture
Manage daily office operations, including mail and package handling, supply ordering, workspace organization, and vendor coordination for the BSC
Support onboarding and offboarding processes, including badge creation and coordination with HR and IT
Monitor office equipment and coordinate repairs or service requests as needed
Assist with the planning and execution of BSC and NearU-wide events and meetings (All-Hands, leadership meetings, cross-functional workshops), including logistics, materials preparation, and communications
Support team initiatives through content collection, development, and editing
Qualification
Required
Minimum of 2 years of experience in claims processing
Minimum of 2 years of experience in office administration or a related operational role
Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities
Excellent written and verbal communication skills with a professional, service-oriented approach
Ability to navigate multiple systems, portals, and structured processes with accuracy
Strong problem-solving skills and the ability to work independently while aligning with Branch Services Center and Administrative team priorities
Proficiency in Microsoft Office, including analytical and presentation development skills
Preferred
Experience in construction trades, insurance, safety, or compliance environments
Prior experience supporting distributed teams or multi-location operations
Company
NearU
NearU is a family of home services companies led by some of the most prominent veterans and visionaries in industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Freeman Spogli
2022-08-17Private Equity
Leadership Team
E
Ed Leezer
Regional General Manager NearU Services Sandhills Region
Recent News
globallegalchronicle.com
2023-11-14
GlobeNewswire News Room
2023-10-03
2022-08-17
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