HX5, LLC · 1 day ago
Help Desk Support Specialist
Huntsville, AL
Full-time
Onsite
Mid Level
4+ years expHX5, LLC is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. They are currently seeking a Help Desk Support Specialist to support the Missile Defense Agency on the Integrated Research and Development for Enterprise Solutions contract at the Redstone Arsenal. The role involves providing technical support, troubleshooting, and data analysis to resolve customer issues.
ConsultingGovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collect and analyze data to provide technical resolutions
Provide remote troubleshooting support for break/fix issues
Provide escalation and status updates to MDA customers
Provide technical support for enterprise projects that affect Service Desk workflows
Resolve daily battle rhythm tasks
Track all work using the Remedy ticketing system
Utilize the mature knowledge database to assist customers
Qualification
Required
Must have 4, or more, years of general (full-time) work experience
Must have 6 months (or more) of IT experience
Must have IT Customer Service Experience
Must have a current DoD 8570 IAT Level II certification (ex: Security+)
Must have an active DoD Secret Security Clearance by date of hire
Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position
Must be able to complete a U.S. government background investigation
Must be able to obtain a Secret clearance
Must be able to travel, including air travel
Must have a valid Driver's License
Preferred
Have an ITILv3 Foundations certification
Have Remedy experience
Have desktop support, service desk/help desk or call center experience
Benefits
Medical/Dental/Vision Insurance
401(k) plan with Company Match
Paid Holidays
Paid Time Off
Parental Leave
Life Insurance
Tuition Reimbursement
Medical and Dependent Care Flexible Spending Accounts
Pet Insurance
Company
HX5, LLC
HX5, LLC has specialized in providing professional support services to meet the needs of Federal Government organizations since its incorporation in 2004.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Margarita Howard
CEO & President
Recent News
2024-03-18
2024-03-18
Company data provided by crunchbase