Propio Language Services · 11 hours ago
Implementation Specialist
Overland Park, KS
Full-time
Onsite
Entry, Mid Level
2+ years expPropio Language Services is a provider of high-quality interpretation, translation, and localization services. The Implementation Specialist will manage new client accounts in healthcare, education, and government, ensuring successful implementation and collaboration across teams.
ConsultingEducationInformation Technology
Responsibilities
Assist with developing and managing project plans for client onboarding and implementation, including scheduling tasks, tracking progress, and helping identify potential issues or delays
Support new client transitions by gathering information about their needs and goals, data collection and entry, and helping to ensure services are aligned accordingly
Help create training materials and support the delivery of training sessions to ensure clients and internal teams understand new tools and processes
Work with senior team members and clients to support change management activities, including user communications and documentation to help with adoption
Gather and analyze information during client discovery to assist in recommending solutions that fit their language access and integration needs
Support planning and coordination of logistics for onsite training, including schedulers and end users
Help identify areas where internal processes can be improved and assist in documenting recommendations or process changes
Stay informed about trends and best practices in language services and technology to help support innovative and effective solutions
Work closely with internal teams (such as Sales, Client Success, and Product) to support the implementation of client solutions
Assist with level 1 support for new and existing clients, escalating to dedicated support team members as needed
Support the delivery of services and integrations that meet client needs and help ensure they start seeing value from their solutions quickly
Qualification
Required
Bachelor's degree or 3 years of equivalent work experience required
Minimum 2+ years' experience in application Implementation
Ability to proactively solve problems and find solutions
Experience working in a client facing role with clients of varying sizes and industries
Experience serving as primary technical contact/expert during implementations
Intermediate level experience in Microsoft Excel and Microsoft Office products
Excellent written and verbal communication skills
Preferred
Preferred healthcare experience in language access or patient experience
Company
Propio Language Services
Propio Language Services is a translation company that provides interpretation services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29.15M2021-06-11Series Unknown· $29.15M
Leadership Team
Marco Assis
Chief Executive Officer
Brian Singer
CIO / CTO
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