Pyramid Global Hospitality · 7 hours ago
Front Office Manager
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$68K/yr - $72K/yr
3+ years expPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Front Office Manager oversees daily operations of the front desk, ensuring excellent guest service and efficient management of reservations and inquiries.
Hospitality
Responsibilities
Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries
Ensure all front desk procedures align with hotel policies and brand standards
Maintain accuracy with guest records, billing and payment processing
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
Foster a positive work environment and promote teamwork among associates
Monitor staff performance and provide coaching and feedback
Recruit, train, schedule and supervise front desk associates
Ensure all Front Desk Associate duties are completed daily
Conduct emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets
Address and resolve guest complaints and special requests promptly and professionally
Qualification
Required
Bachelor's degree in hospitality management or related field is preferred
3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role
Excellent customer service and conflict resolution abilities
Strong leadership, communication and problem-solving skills
Ability to work flexible hours; including weekends and holidays
Preferred
Experience with property management systems and hotel reservation software is preferred
Benefits
Highly competitive wages
Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels
401K Plan with Employer Match
Paid Time Off with unlimited PTO rollover and PTO cash out options
Comprehensive employee benefit/insurance programs
Company paid life and AD&D insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Complimentary lunch program
7 Paid Holidays
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
H1B Sponsorship
Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase