Macy's · 15 hours ago
Retail Commission Sales Associate, Natick Collection - Part Time
Natick, MA
Part-time
Onsite
New Grad, Entry LevelMacy's is a storied retail company that has been a part of American culture for over 160 years. The Retail Commission Sales Associate will provide exceptional customer service, meet sales goals, and maintain merchandise standards while creating a welcoming shopping experience for customers.
Consumer GoodsFashionRetail
Responsibilities
Provide an exceptional customer experience by ensuring the customer is always the priority
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
Be proficient in POS systems including but not limited to Search and Send and My Client
Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
Develop new business and expand client base through networking, suggestive selling and on the floor presence
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Retrieve additional merchandise for customers as requested
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in inventory and markdown process
Adhere to Asset Protection and inventory control and compliance procedures
Follows shortage programs and procedures
Perform these and other functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Qualification
Required
Provide an exceptional customer experience by ensuring the customer is always the priority
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
Be proficient in POS systems including but not limited to Search and Send and My Client
Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
Develop new business and expand client base through networking, suggestive selling and on the floor presence
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Retrieve additional merchandise for customers as requested
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in inventory and markdown process
Adhere to Asset Protection and inventory control and compliance procedures
Follows shortage programs and procedures
Perform these and other functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
Communication: Comfortable communicating with customers virtually, via phone, and in person
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Collaboration: Partnership with the total team to drive sales and deliver the customer experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Must be able to read and understand employment policies and safety rules/procedures in English
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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