9amHealth · 9 hours ago
Care Team Lead
United States
Full-time
Remote
Senior Level
$0/yr - $140K/yr
5+ years exp9amHealth is specialized cardiometabolic care, focusing on preventing and treating obesity and related conditions. The Care Team Lead will lead and mentor a clinical team while ensuring high-quality care delivery across various programs.
Health CareMedicalWellness
Responsibilities
Lead and manage a team of PharmDs and RNs to deliver personalized and evidenced based care
Provide clinical guidance to the team on: Medication side effects, contraindications, and interactions; Dose adjustments and medication switches; Triaging and escalation decisions
Facilitate team huddles to share updates, address concerns, and escalate issues to the appropriate point of contact for resolution
Monitor daily staffing levels to ensure adequate coverage and high quality care delivery
Collaborate with schedulers and leadership to mitigate staffing gaps or surges in demand, proactively addressing potential challenges
Address member concerns and escalate safety occurrences
Mentor team members, fostering professional development and ensuring high quality patient care
Synthesize immediate and long term needs of the Care Team to clinical leadership
Conduct meetings direct reports to provide feedback, address concerns, and foster professional growth
Provide timely feedback regarding performance and or quality issues
Conduct regular reviews of the team’s performance metrics and ensure adherence to SLAs and SOPs while optimizing schedules to maximize efficiency for the clinical team
Ensure the team adheres to clinical guidelines, regulatory standards, and company protocols for weight management and medication therapy
Assist in creating and implementing quality improvement opportunities
Participate in and operational projects, including creating and refining workflows, policies, and procedures in collaboration with the Clinical Care Specialist Manager
Support initiatives to improve clinical operations and team efficiency, ensuring a constant feedback loop and path to resolution
Provide operational support to the Clinical Care Specialist Manager
Serve as a liaison between the clinical team and leadership, ensuring clear communication and effective issue resolution
Partner with the training team to ensure a seamless staff transition from training
Collaborate with other interdisciplinary teams within the company, including clinicians, client success, product, and other cross functional team members
Provide direct patient care, as needed
Qualification
Required
Registered Nurse (RN) or Doctor of Pharmacy (PharmD)
Active license in good standing (at least in your home state)
5+ years of clinical experience in nursing or pharmacy, preferably in chronic disease management, weight management, cardiometabolic care, or related fields
Comfort practicing clinically in a telehealth / virtual care environment
Experience working in fast-paced, operationally complex clinical settings
Strong clinical judgment and patient centered approach to care
Excellent communication skills (written and verbal)
Ability to balance hands on clinical work with team leadership responsibilities
Highly organized, operationally minded, and comfortable in a scaling environment
Preferred
Prior work at a digital health company focused on chronic conditions
1 year in a leadership or supervisory role is preferred
Benefits
Health, dental, and vision insurance
Paid time off
Holidays
Other company-sponsored benefits
Flexible PTO
Work from home options
Professional development budget
Support continuing education
Company
9amHealth
9amHealth gives consumers access to healthcare that is easy and affordable.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$29.2MKey Investors
Cigna Ventures
2024-02-19Series A· $9.5M
2022-04-13Series A· $16M
2021-09-20Seed· $3.7M
Leadership Team
Frank Westermann
Co-Founder & Co-CEO
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