SouthState Bank · 16 hours ago
Newgen Technical Support Manager
Winter Haven, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$113K/yr - $181K/yr
10+ years expSouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The Newgen Technical Support Manager will oversee the implementation and support of the Newgen Consumer Loan Origination system, ensuring it aligns with the bank's goals while fostering collaboration and driving adoption across the organization.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Drive the vision and strategy for leveraging Newgen Consumer Loan Origination Platform and other related tools across the bank
Ensure solutions align with the bank's business goals and objectives
Enhance department and organization reputation by accepting ownership for department outcomes, exploring opportunities to improve IT service delivery
Develop and monitor expected system performance and availability by establishing SLAs where they do not exist, instituting technology standards and processes
Focuses attention on quality and timeliness of deliverables, adhering to deadlines
Work cross-functionally with various departments to gather requirements and feedback
Oversee team of Newgen System administrators who implement the design, development, and deployment of Newgen features and functionalities
Monitor and ensure the reliability, performance, and data integrity of the platforms
Ensure Newgen application administration, development, and support functions are dynamic and consistent with technology standards and processes
Manages integration efforts with APIs, including third party services; ensures comprehensive documentation is maintained explaining usage and endpoints
Effectively coordinate across lines of business and support groups to ensure consistency and alignment with business needs and IT policies, standards, and procedures
Monitor Newgen SDLC ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
Ensure solution complies with all bank policies, procedures and IT standards - as well as state, federal, and regulatory requirements
Serve as a resource to develop and drive the execution of the technical roadmap and vision for the platform and integration points in partnership with cross-functional leaders, for a holistic approach to Consumer Lending end-to-end maturity
Engage deeply and frequently with the Newgen product team, facilitating seamless communication and collaboration
Promote collaboration with other IT teams – Enterprise Architecture and Integration, Technology Services, Core Application Services, IT Governance, and Information Security
Coordinate with the lines of business as needed for application testing of new Newgen releases, bug/data fixes, and organizational changes
Participate in future conversions and configurations planned for the Bank as part of our roadmap
Provide strategic direction and support for the Newgen application, business partner engagement, and process design to unify stakeholder relationship management competencies with technology service delivery capabilities
Ensure that application administrators and Newgen developers work collaboratively with organizational partners to meet strategic objectives, regulatory compliance, risk management requirements, and that industry leading best practices are leveraged and adhered to
Spearhead training and knowledge transfer initiatives to enhance user proficiency and adoption of the solution
Offer ongoing support to users, addressing platform-related queries and concerns
Drive Newgen end-user adoption, ensuring tools are fully integrated into daily operations
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery
Occasional night and weekend support as business needs dictate
Foster an agile mindset and practice within the team, enhancing project efficiency and responsiveness
Promote continuous learning and improvement, keeping pace with evolving platform features and banking industry trends
Manage the budget to meet financial objectives by forecasting requirements and participating in the annual budget and strategic planning processes
Ensures judicious use of Company resources ensuring effective allocation for the greatest outcome
Liaise with external vendors and consultants, ensuring value-driven partnerships
Engage application vendors and third-party build relationships to ensure that new application features and functionality are carefully considered and implemented
Qualification
Required
Bachelors' degree required in Information Technology or related discipline
10+ years in financial services and technology management
Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
Project Management Professional certification
Strong understanding of technology support requirements for bank credit and lending operations
Good understanding of consumer loan origination processes, loan operations, and other business practices and workflows
Proven ability to manage/lead technology teams while fostering strong business partnerships
Subject matter expertise and consulting competencies to engage and facilitate collaboration with business leaders and technology providers
Ability to learn and grasp new concepts and business processes quickly
Detail-oriented with ability to communicate with diverse stakeholders
Proficient at communicating technical information to non-technical audiences
Organizational skills: ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams
Preferred
Advanced degree preferred
Agile software delivery certifications preferred
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
H1B Sponsorship
SouthState Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
Company data provided by crunchbase