Steffes · 4 hours ago
Technical Support Technician
Dickinson, ND
Full-time
Onsite
Mid Level
3+ years expSteffes is a company that provides technical support for homeowners, contractors, and utility personnel. The Technical Support Technician will be responsible for offering customer assistance, developing documentation, and ensuring customer satisfaction through effective communication and support.
Manufacturing
Responsibilities
Providing technical support to homeowners, contractors, and other customers
Handle customer problems/complaints via phone, email, or other necessary means
Develop resources to aid in the installation and troubleshooting
Update manuals, instructions, labels, and other supporting documents to communicate complex and technical information to employees and customers
Update and prepare presentations and other training materials for product training sessions
Draft ECO’s, NCR’s, and CAR’s as needed
Run reports on technical calls and warranty information as needed
Poll customers concerning product satisfaction
Assist with sales and customer service duties, as time permits
Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management
Helps company meet its Strategic, Quality and Safety objectives
Other duties may be assigned
Qualification
Required
Associates Degree in a related field or at least 3 years of work experience
Must possess great communication skills
This position requires walking, sitting, or standing to a significant degree
Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds
Must have the ability to climb ladders and/or stairs
Stooping, crouching, kneeling, and bending
Handling, feeling, and gripping would be required for some activities
Visual acuity is required to inspect work completed
This role may be subject to internal and external environmental conditions
Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota
Company
Steffes
Steffes is a lean-operating original equipment manufacturer headquartered in Dickinson, North Dakota with additional manufacturing facilities in Grand Forks, North Dakota and Shelby, North Carolina.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Steffes
CEO
Recent News
2025-08-14
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