GCI Communication Corp. · 4 hours ago
Field Service Technician I - (Anchorage, AK)
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Onsite
New Grad, Entry Level
0+ years expGCI Communication Corp. is a company providing critical services to Alaskans, and they are seeking a Field Service Technician I. The role involves installing, servicing, and troubleshooting telecommunications equipment for video, voice, and data services, while ensuring customer satisfaction and supporting senior technicians.
Telecommunications
Responsibilities
Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office
Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components
Refer problems between the demark and headend or distribution center to network technicians
Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections
Utilize test equipment to measure and adjust signal strength to ensure optimum reception
Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs
Communicate with customers on-site and present additional service offerings
Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders
Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies
Perform basic installation, service, disconnects, testing and repair of Video, Voice, and Data services to include: Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs
Organize daily workload and perform work utilizing industry standard test equipment and hand tools to install, maintain, or repair services
Explain non-technical procedures, equipment operation, answer customer questions, and promote sales of additional services
Evaluate field conditions, perform tests, and measure to determine signal quality
Ensure proper cabling from the tap or demark location to the customer premise equipment
Communicate with Dispatch or SMC to update and complete service orders or trouble tickets
Assist with new installations and trouble tickets in a timely manner
Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensure all documentation is updated in a timely manner
Escalate issues as needed to the appropriate department or management team
Work with senior technicians and respond to outages or other duties as required
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Minimum of six (6) months in a technical role or related background
Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification
Depending on location assigned may require six (6) months experience living in an arctic environment
Candidates must already reside within 50 miles of Anchorage, Alaska
Preferred
Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training
Telecommunications experience
Relevant telecom industry or job specific certifications
Benefits
$2,500 Hiring Bonus!
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase