VyStar Credit Union · 17 hours ago
Contact Center Member Service Specialist (Location: Jacksonville, FL)
Jacksonville, FL
Full-time
Hybrid
Entry Level
1+ years expVyStar Credit Union is a financial institution that values excellence in member service. They are seeking a Contact Center Member Service Specialist to provide quality assistance to members, perform transactions, and offer appropriate products and services to enhance member satisfaction and loyalty.
AppsBankingFinanceMortgage
Responsibilities
The incumbent’s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services
The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life & Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members’ needs
The incumbent is expected to attain a firm knowledge of VyStar’s products and services in addition to policies and procedures to effectively offer products based on our members’ needs
The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence
The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems
The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins
Performs all other duties as assigned
Qualification
Required
The minimum formal education required is a high school diploma or its equivalent
Must have excellent verbal, written communication and telephone skills
Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc
Must be able to communicate necessary information clearly
Must be professional in appearance and attitude
The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette
The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II
The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence
The incumbent must maintain confidentiality and integrity of information related to all member accounts
The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives
The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins
Preferred
A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred
Having sales experience in the financial environment is preferred
Having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred
Benefits
401(k) Plan
Paid technical and on-the-job training program
Tuition reimbursement
Company
VyStar Credit Union
VyStar Credit Union offers low loan rates and low- or no-fee financial services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200M2022-04-06Debt Financing· $200M
Leadership Team
Casey Callinsky
SVP, Strategic Initiatives
Recent News
2025-12-15
2025-12-10
Company data provided by crunchbase