Cornell Finance Club · 10 hours ago
Customer Success Associate
Hoffman Estates, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expAtom.com is a fast-paced startup specializing in domain name sales and branding solutions. They are seeking a Customer Success Associate to support the Customer Success Manager by delivering a smooth and professional experience for customers, handling inquiries, resolving issues, and maintaining organized workflows.
Financial Services
Responsibilities
Respond to customer inquiries and support requests in a timely and professional manner
Assist the Customer Success Manager with resolving customer issues and following up as needed
Track and document customer issues, feedback, and resolutions in our systems
Escalate technical or complex issues to the appropriate internal teams
Help monitor customer feedback and flag recurring issues or trends
Assist with basic reporting related to customer support volume and resolution status
Support day-to-day customer success processes and internal documentation
Assist with testing and feedback for customer-facing tools and system updates
Assist in writing SOPs & Technical Documents & Articles
Qualification
Required
2–3 years of experience in a customer service, support, or client-facing role
Strong written and verbal communication skills
Organized, detail-oriented, and reliable
Comfortable multitasking in a fast-paced environment
Ability to follow processes while learning when to escalate issues
Familiarity with customer support tools, ticketing systems, or CRMs
Preferred
Experience working with SaaS applications, technical savvy, marketplace, or online platform environment is a plus
Benefits
Competitive salary
Hybrid work schedule (3 days in-office per week)
Clear growth path into Customer Success, Operations, or Account Management
Supportive and collaborative team environment
Health insurance
Dental insurance
Vision insurance
Company
Cornell Finance Club
Cornell Finance Club is an undergraduate organization focusing on providing its members the skills to succeed in the financial services industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase