ZooTampa at Lowry Park · 5 months ago
Guest Correspondent (Part-time)
Tampa, FL
Part-time
Onsite
Entry Level
2+ years expZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with a mission to rescue, rehabilitate, and care for animals while creating exceptional experiences for visitors. The Guest Correspondent role focuses on providing outstanding guest service, handling inquiries, and performing data entry and sales tasks.
CharityNon ProfitPet
Responsibilities
Provides guests with exceptional customer service, including but not limited to, elements outlined by department guidelines
Answers all incoming phone queries, internal and external
Placing outgoing calls or emails, related to Guest Correspondence
Politely and diplomatically enforces policies and procedures concerning both guests and employees
Able to interact with customers via an online ChatBot and other varied methods of guest correspondence
Maintains highest service standards of customer service for members as well as other internal and external guests
Accurately handles payment transactions through the use of a cash register and/or computer while adhering to designated cash handling guidelines
Performs accurate and complete data entry for all guests within the Galaxy database (i.e. completes all necessary information for each membership, processes third-party tickets and premium tours and experiences correctly)
General Guest Service including guiding/interpreting, day planning/concierge service, payment transactions, etc
Trains or assists with training new telephone operators in performance of job duties
To be fully aware of and adhere of health and safety, fire and bomb threat procedures
Follows the applicable schedule of activities on a daily basis while working
Follows established guidelines to ensure the safety of guests and staff
Qualification
Required
A minimum of two years of customer service experience or phone operator experience required
Effective communication skills—Ability to develop positive relationships with members of all departments
Ability to complete guest correspondence in a reasonable time frame to the satisfaction of management
Capacity to change: ability to identify and correct problems quickly
Deal courteously and tactfully with employees, peers, superiors and the general public
Effective time management and the ability to make sound decisions in a fast-paced environment
Knowledge of computer operations to include the use of email and web browser and customer service techniques
Must have the ability to follow specific instructions
Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public
Data entry experience including minimum typing of 40 wpm and minimum alphanumeric of 8,000 kph
Ability to use radio, telephone and computer to communicate and follow written and verbal instructions
Manual dexterity sufficient to type on a keyboard and handle tools and equipment
Possesses sufficient cognitive ability, auditory and visual acuity and communication skills to perform essential duties and follow animal and guest general safety practices
Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed
Must be able to plan for, work and staff special events and exhibits as well as be available for unexpected shifts
Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking and lifting and carrying 30 lbs
Must have ability to navigate paved as well as rough or uneven pathways
Preferred
A high school or equivalency diploma preferred
Point of Sale experience preferred
Benefits
Retirement 403(b) plan
Employee Assistance Program
Free gym membership
Free membership to the Zoo, MOSI, and the Florida Aquarium
Free or discounted admission to many attractions in Florida
Discounts on food, beverage, and merchandise
And so much more!
Company
ZooTampa at Lowry Park
ZooTampa at Lowry Park is a nonprofit zoo
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01M2025-06-18Grant· $0.01M
Leadership Team
Joseph A. Couceiro
President & CEO
Mark Haney
Chief External Relations Officer
Recent News
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