SUDDEN VALLEY COMMUNITY ASSOCIATION · 3 months ago
Member Services Specialist
Bellingham, WA
Full-time
Onsite
Entry Level
$19.10/hr - $19.10/hr
2+ years expSudden Valley Community Association is seeking a Member Services Specialist to provide direct support to homeowners, members, and guests. The role involves delivering exceptional customer service, ensuring compliance with rules, and supporting community programs in various indoor and outdoor settings.
CommunitiesPublic RelationsPublic Safety
Responsibilities
Greet members and guests courteously and professionally. Provide accurate information about SVCA programs, services, and facilities
Educate members and the public on SVCA standards, rules, and policies
Perform all customer service desk activities, including but not limited to:
Opening and closing facilities as scheduled
Answering phones and assisting callers with questions about SVCA services
Responding to member questions and concerns promptly; escalate to Office Manager or General Manager as appropriate
Managing access to SVCA amenities (e.g., Fitness Center, pools) including eligibility verification, form completion, and taking ID photos
Processing POS transactions accurately, balancing tills, and adhering to financial procedures
Maintain facility cleanliness, organization, and readiness for member use
Support members, guests, vendors, and contractors, including meeting space setup and coordination
Assist with SVCA events, which may include food and beverage service (food handler permit may be required)
Promote SVCA programs, services, and events through drafting content, creating brochures, and assisting with communications
Collaborate with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper
Sort and deliver mail to different departments
Create shipping labels and run envelopes for mailing through postage machine
Post meeting agendas online and at facilities
Issue and track temporary parking permits
Perform other duties as assigned by the General Manager
Qualification
Required
High School diploma or GED required
Minimum 2 years' experience in customer service, recreation, or office environment (in-person, email, or phone support)
Proficiency with Microsoft Office applications (Word, Excel, Outlook, Publisher)
Ability to lift 25 lbs
Must successfully pass a background check
Pre-employment drug screening required
Company
SUDDEN VALLEY COMMUNITY ASSOCIATION
Sudden Valley Community Association provides public safety advocacy, assistance, and counselling services through a comprehensive strategy.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase