Ricoh USA, Inc. · 1 week ago
Print Services Billing Administrator
Lexington, KY
Full-time
Onsite
Entry, Mid Level
2+ years expRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Print Services Billing Administrator responsible for daily support of RICOH-managed devices, ensuring print availability and service level agreements are met while delivering excellent customer service.
ConsultingDocument PreparationInformation Technology
Responsibilities
Monitors all facets of the fleet program to ensure performance standards are maintained and service level agreements (SLAs) are achieved
Interfaces with RICOH, third‑party, and vendor support resources to anticipate and prevent customer-impacting problems, as well as resolve problems as they occur
Responsible for supply management of the fleet including ordering, procurement, PAR (Periodic Automatic Replacement) levels, inventory, and distribution
Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally
Supports continuous fleet optimization efforts by identifying over/under‑utilized devices, frequently serviced units, and exception devices
Monitors service alerts and request activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate time and location
Helps coordinate machine moves, removals, and installations
Adheres to the IMACD process, coordinating and supporting functional tasks and communicating statuses in a timely manner
Able to report asset and service contract information, as required
Manages the manual and automatic (AMR) collection, review, validation, and submission of meter readings
Maintains an accurate Master List of Devices (MLD) using appropriate asset management tools and databases, delivering contracted reports as scheduled or upon request
Acts as an advocate for the customer in all matters concerning fleet reporting and other required support
Conducts periodic client satisfaction surveys
Together with the Sales team, provides semi‑annual executive overviews of emerging business printing technology and industry trends
Conducts implementation of national launch programs/processes, including field training
Completes all required administrative tasks accurately and on time
Exhibits a professional appearance and positive demeanor
Manages hot‑swap inventory
Supports inventory and implementation efforts
Provides training on the use of RICOH equipment and features
Manages printer procurement as required by the customer
Performs other duties as assigned
Qualification
Required
4‑year college degree or equivalent work experience
Prior experience managing large‑scale fleet implementations is a plus
Basic Printer, Multi‑Function Printer, and Multi‑Function Device knowledge
Minimum of 2 years of project/program management experience and a proven track record in customer service
Excellent customer service skills, including the ability to follow up to ensure closure of issues
Strong communication and presentation skills
Strong project management skills and ability to prioritize tasks
Strong technical knowledge of network and site‑specific printers and company products
Methodical, structured approach to problem‑solving
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
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