Hammond Lumber Company · 19 hours ago
Account Manager
Kingfield, ME
Full-time
Onsite
Entry, Mid Level
2+ years expHammond Lumber Company, voted 2025's Best Places to Work in Maine, is seeking a Full-Time Account Manager for our Kingfield, Maine location. The role involves maintaining profitable relationships with professional customers, ensuring customer satisfaction, and supporting the sales efforts of the branch.
Real Estate
Responsibilities
Maintains a profitable relationship between Hammond Lumber Company and assigned professional customers
Ensures customer satisfaction by providing a high level of customer service including resolving problems fairly and quickly
Prospects for potential new professional customers
Provides customer quotations in a timely manner. Then, promptly follows-up with the customer to discuss the quote and determine the future action of the order. Uses the Notes feature in POS to optimize follow-up, future action, lead times, changes, or any information relating to the sale
Ensures timely processing of customer orders
Supports “in store” sales effort as required by Branch Manager
Accesses special order products for customers and checks acknowledgements to prevent errors and cost losses. Special orders need to be reviewed with customers and when appropriate, signed by the customer before the special order is placed
Receives a deposit on special orders for cash sales before placing the order with a vendor
Facilitates customer returns of special orders by issuing the appropriate credit to the customer and returning the item for credit when possible; sells damaged and non-returnable special orders in a timely manner
Acts as a resource for industry information for customers and employees
Submits monthly job tracking reports to the Branch Manager concerning customer-related quotes, orders, and problems concerning customer/vendor relationships
Reports any significant lost business to Branch Manager
Reports observed competitors activities to Branch Manager
Works with colleagues and Accounts Receivable Manager to manage customer accounts which may include issues related to collections and the maintenance of all account information. Add credit notes in accounts receivable that may be helpful in the collection efforts
Consults with the Branch Manager when selling from another branch. Consults with the assigned Account Manager when working with their customers. Appropriate issues include pricing, new jobs, and product problems
Reports any theft or rumors of theft to direct supervisor immediately
Maintains knowledge of new products and industry trends by attending seminars and classes, and reviewing publications
Acts as a role model within and outside the company; maintains a positive and respectful attitude
Performs all job duties according to company safety policies and procedures (e.g., proper lifting techniques, etc.)
Reports any damage to product, equipment, or facilities to direct supervisor on the same day that the damage occurs
Performs other duties as deemed necessary
Qualification
Required
Previous experience in customer service or sales
Ideal candidate must be self-motivated and able to handle multiple projects simultaneously
Preferred
2 years knowledge of building materials preferred, but not required
Excellent telephone skills preferred
Benefits
Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts
Company
Hammond Lumber Company
HAMMOND LUMBER COMPANY is a building materials company providing kitchens, roofing, doors, and windows.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2022-07-01
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