Nesco Resource · 21 hours ago
Endpoint Management Support Engineer
Albany, NY
Full-time
Onsite
Mid Level
$35.10/hr - $45.38/hr
4+ years expNesco Resource is a company seeking an Endpoint Management Support Engineer to provide advanced technical support and contribute to endpoint management strategies. The role involves troubleshooting complex issues, implementing security solutions, and collaborating with IT professionals to enhance endpoint management processes.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Troubleshooting and Issue Resolution - Diagnosing and resolving technical problems related to endpoints, including hardware, software, and network connectivity
Endpoint Management - Managing and maintaining endpoint systems using tools like Microsoft MECM, MDM solutions (Jamf, Intune, etc.)
Software Deployment and Configuration - Ensuring proper installation and configuration of software on endpoints, including applications and operating systems
Security and Compliance - Implementing and maintaining security policies and configurations on endpoints to ensure compliance with organizational standards and regulatory requirements
Documentation and Reporting - Creating and maintaining documentation related to endpoint management processes and procedures, as well as generating reports on endpoint status and performance
Collaboration - Working with other IT professionals, such as architects, security administrators, and other workload administrators, to implement and maintain the organization's IT strategy
Automation – Designing and implementing automation solutions to improve the efficiency of endpoint management processes
Inventory/Asset Management - Maintaining accurate records of endpoint devices and their associated hardware and software
Manage Helpdesk Tickets – Utilize NYSTEC's internal ticketing system to track, priorities, and resolve user support requests
After-Hours Support - Team members will periodically be required to provide technical assistance outside of standard business hours, including evenings and weekends
Travel – Team members will periodically be required to travel to different NYSTEC office locations to provide hands-on technical support for issues that cannot be resolved remotely
Qualification
Required
Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline
Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause
Resolves and assesses a wide range of issues in creative ways and suggests variations in approach
Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues
Uses evaluation, judgment, and interpretation to select right course of action
Work is done independently and is reviewed at critical points
Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion
Adapts style to differing audiences and often advises others on difficult matters
Strong understanding of endpoint management technologies, including Microsoft Intune, Windows Autopilot, and other relevant tools
Familiarity with various operating systems, particularly Microsoft Windows, Mac OS, Android, iOS, and their interaction with Intune
Ability to manage users and groups, conditional access, identity protection, as well as a strong understanding of IAM concepts like RBAC, PIM, SSO, and identity federation
Understanding endpoint security principles, including access control, encryption, and threat detection
Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity
Excellent verbal and written communication skills to effectively interact with end users and other teams within the organization
A strong customer service mindset and ability to work closely with end users
Strong documentation and critical thinking skills
Understands NYSTEC's mission, brand mindsets, and core values and can put the behaviors into practice
Minimum of a bachelor's degree in a professional specialty or similar discipline
Minimum of 4 years of IT support, desktop and endpoint administration, application management or related fields
An equivalent combination of advanced education, training, and experience will be considered
Preferred
Knowledge of scripting languages like Microsoft PowerShell, and Microsoft Graph API can be beneficial in automating tasks and troubleshooting issues with end-user devices and Microsoft Intune
Microsoft Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert are preferred
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase