GE Appliances, a Haier company · 4 hours ago
Inbound Customer Service Agent – Consumer Relations (Remote)
United States
Full-time
Remote
Entry Level
2+ years expGE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., dedicated to creating good things for life. They are seeking a Remote Consumer Advocate to resolve escalated customer service issues and create outstanding service experiences for GE Appliance consumers.
Consumer Goods
Responsibilities
Resolve escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry
Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions
Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
Complete consumer reviews for satisfaction before case closure
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
Qualification
Required
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher
Preferred
Previous experience working from home
Benefits
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Company
GE Appliances, a Haier company
At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.
10001+ employees
H1B Sponsorship
GE Appliances, a Haier company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (17)
2023 (16)
2022 (31)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Kevin Nolan
President & Chief Executive Officer
Marc Charnas
CFO & VP Corporate Strategy
Recent News
2026-01-09
Lane Report | Kentucky Business & Economic News
2025-11-23
Company data provided by crunchbase