N.C. Department of Information Technology · 3 hours ago
Quality Assurance Coordinator- Alexander JDC
Alexander County, NC
Full-time
Onsite
Entry Level
$38K/yr - $66K/yr
2+ years expThe N.C. Department of Information Technology is committed to safeguarding and preserving the lives and property of the people of North Carolina. They are seeking a Quality Assurance Coordinator to oversee quality assurance processes, support programming for youth, and ensure compliance with policies and procedures.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Facility point of contact for peer review, policy compliance, and quality assurance
Provides oversight on ERC late scans reports; propose late scan improvement ideas to management
Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status
Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc. plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, fun days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc)
Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports
Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings
Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements
Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc., serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly
Coordinates space and schedules employees and/or juveniles for interviews for investigations
Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases
Assists with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.)
Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement
Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events
Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile
Qualification
Required
Bachelor's degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience; or an equivalent combination of education and experience
Must have or be able to obtain required documentation for certification as a Juvenile Justice Officer (i.e. a diploma)
Must pass a Criminal Background check
Must pass a Drug Screening test
Must pass a Psychological test
Must pass a Sexual Risk Screening test
Must pass a Physical (to include Vision and Hearing)
Must be a US citizen
Must be at least 20 years of age
Must have a valid driver's license
Preferred
Demonstrated knowledge of adolescent development
Demonstrated experience with counseling skills
Demonstrated experience with crisis intervention techniques
Demonstrated experience working with minority groups
Demonstrated experience working with a multidisciplinary service team
Benefits
Paid vacation
Paid sick leave
Paid holidays
Retirement
Health insurance
Public Service Loan Forgiveness Program
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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