ServiceNow · 6 hours ago
Senior Manager of Platform Architecture, Financial Services
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
3+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Sr. Manager of Platform Architecture leads a team to deliver strategic customer outcomes through architectural excellence and alignment with industry priorities, while fostering a customer-first culture and guiding teams in solution design and modernization efforts.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Maintain connection and alignment to drive success within the Major Industry teams by:
Ensuring alignment of architectural initiatives with Major Areas priorities
Align with CEG Segment Leads and Accounts Teams to provide effective staffing across Impact engagements
Identify and address skillset gaps where needed to support customers within industry
Identify industry trends and enable and coach platform architects in applying ServiceNow solutions to industry challenges
Manage a team of Platform Architects with responsibility for coaching, performance assessment and feedback, creation of development plans, and quality oversight
Ensure team delivery excellence, achievement of KPIs, and consistent customer experience across all engagements
Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks
Embed a customer-first mindset and foster continuous learning, especially in AI and platform innovation
Foster welcoming culture that embraces and models ServiceNow’s core values
Drive strategic customer outcomes through the coaching and enablement of Platform Architects to:
Develop and own strategic relationships with Enterprise Architects, CIO/CTO, C-suite executives, and business leaders across 1–4 accounts
Partner with customer enterprise architects to position ServiceNow as the digital operating platform for transformation
Translate customer business objectives into a prescriptive, value-focused roadmap jointly developed with Customer Success Executives
Identify opportunities to apply ServiceNow’s AI, automation, and data capabilities to improve business outcomes, workflows, and productivity
Execute and deliver Impact Accelerators and Initiatives that are aligned for PA delivery
Provide customers guidance on solution design, governance, technical decision points, and modernization of legacy architectures
Collaborate with Expert Services and/or Partner implementation resource by providing architectural oversight and best practice guidance
Collaborate with CEG GTM to assist with Impact pre-sales motions
Advocate ServiceNow best practices, AI-powered capabilities, emerging industry use cases, and industry-aligned accelerators
Support pre-sales motions with guidance on customer product adoption readiness
Qualification
Required
3–5+ years exhibiting consulting leadership skillset
Experience advising F50–500 accounts on digital transformation
Strong executive presence and ability to influence CIO/CFO/CHRO/CRO stakeholders
Deep functional understanding of middle/back-office transformation
Experience delivering to customer alongside expert services and/or partner implementers
Understanding of AI/automation trends and ability to link AI to business outcomes
Proven ability to lead and develop high-performing architecture teams
Knowledge of ServiceNow (multiple product suites preferred)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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Company data provided by crunchbase