MLK Community Healthcare · 19 hours ago
PBX Operator - Full Time
LA Metro Area
Full-time
Onsite
New Grad, Entry Level
0+ years expMLK Community Healthcare is seeking a PBX Operator to manage incoming calls and emergency situations at their facility. The role involves answering calls, monitoring alarms, and coordinating with hospital staff to ensure safety and effective communication.
Health CareHospitalNon ProfitTherapeutics
Responsibilities
Answering Calls
Answer all PBX calls in a timely, courteous and professional manner
Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback
Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback
Codes and Stats
Handle all emergency situations such as codes, stats and disasters in a timely and accurate manner
Places long distance calls and maintains appropriate documentation. Reviewed by documentation
Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback
Policies and Procedures
Ensure that all policies and procedures are implemented and enforced to ensure the best quality care
Monitors alarms and initiatives responses in accordance with hospital policy
Assist in training newly hired staff to the department
Safety
Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff
Notify department supervisor/director when appropriate. Reviewed by observation
Assists in resolving telecommunications equipment failures. Reviewed by observation
Completes 1-3 goals/objectives assigned for the performance period
Goals and objectives completed on time
Qualification
Required
High School Diploma or equivalent work experience
Ability to work under stress, fast paced and stay organized
Friendly; enjoys working with the public
Detail-oriented
Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision
Customer service experience required
Preferred
Six months Operator experience or completion of training program preferred
Hospital PBX experience preferred
Working knowledge of Microsoft Office including Excel
Ability to write, speak and read Spanish is preferred
Company
MLK Community Healthcare
MLK Community Healthcare (MLKCH) is an award-winning health system that provides quality care to the medically-underserved community of South Los Angeles.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elaine Batchlor
CEO
Recent News
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