ServiceNow · 7 hours ago
Sr Business Analyst Intern - MBA
San Diego, CA
Internship
Hybrid
InternServiceNow is a global market leader in AI-enhanced technology, seeking a Master’s-level intern in Business Analytics and/or Informatics. The intern will act as a Product Owner for dashboards that provide enterprise insights into subscription entitlements and usage, focusing on stakeholder insights, product backlog management, and feature delivery.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Ensure dashboard enhancements are grounded in real customer and field needs
Lead structured feedback collection with customer-facing analysts and understand how entitlement and usage data is consumed, where gaps exist, and what decisions users are trying to make
Summary of qualitative and quantitative feedback (themes, pain points, unmet needs)
Clearly articulated user personas and use cases
Prioritized list of business requirements tied to outcomes (e.g., renewal risk, expansion identification)
Traceability between stakeholder feedback and proposed dashboard capabilities
Translate insights into actionable, delivery-ready work
Synthesize requirements into well-defined epics, features, and user stories, applying product management and agile best practices
Groomed and prioritized product backlog for entitlement and usage dashboards
User stories written in business-friendly, outcome-driven language
Defined KPIs and success metrics for each major feature
Dependencies, risks, and data readiness considerations documented
Drive high-quality delivery and measurable adoption of new functionality
Partner with IT and analytics engineering teams to prioritize work, support sprint execution, participate in testing, and validate that delivered functionality meets stakeholder needs
Sprint-level prioritization recommendations and release notes
UAT plans and documented testing outcomes
Post-launch feedback from Sales and Customer Success
Adoption and usage analysis with recommendations for iteration
Qualification
Required
Currently enrolled in an accredited university pursuing a Master's degree in Analytics, Informatics, Data Science, Information Systems, Business Analytics, or a related field, with an anticipated graduation between May–June 2027
Demonstrated ability to leverage data and analytics to inform product decisions, including experience working with dashboards, reporting, or data visualization tools
Experience using or critically evaluating AI-powered tools to improve workflows, decision-making, or insights (e.g., analytics automation, data summarization, forecasting, or intelligent recommendations)
Strong ability to gather, synthesize, and translate feedback from customer-facing teams (Sales, Customer Success, Renewals) and/or customers into clear requirements and user stories
Proven aptitude for product ownership or agile delivery, including backlog management, prioritization, acceptance criteria definition, and user acceptance testing (formal or academic experience acceptable)
Ability to build effective working relationships with technical teams (IT, data engineering, analytics) and business stakeholders
Customer-focused, analytical, and outcome-oriented mindset with the ability to think strategically while executing at a detailed level
Strong organizational skills with excellent attention to detail; comfortable working in a fast-paced, ambiguous environment
Proactive, self-directed, and willing to step in where needed to help the team operate more efficiently
Excellent listening, verbal, and written communication skills, with the ability to present insights clearly to both technical and non-technical audiences
Preferred
Experience with Microsoft Excel and PowerPoint; familiarity with tools such as Power BI, Tableau, SQL, Jira, or similar is a plus
Previous internship, research, or project experience in analytics, product management, consulting, or enterprise systems is a plus
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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